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Reviews
I have consistently experienced unwelcoming behavior from one particular shop assistant at Next Cwmbran. The older red-headed staff member appears miserable, unfriendly, and seems to scowl at me and my family each time we enter the store. This contrasts sharply with the rest of the team who are consistently happy, smiling, and pleasant. It would greatly enhance the overall customer experience if this particular shop assistant could benefit from some customer service training to create a more inviting atmosphere for shoppers
No toilet paper in the toilets men/women/disabled, hadn't been for a long time.nAsked several members of staff to arrange restock asap and nothing happened.nResorted to using pillow cases off the shelves.
Totally disillusioned with Next, purchased £65 worth of bedding, used it once and never again. The quality was completely sub standard, to the extent it felt like sand paper on my skin so the early hours of the morning we were changing the bed! I have always trusted Next to provide quality merchandise, especially as my skin has been badly affected by chemotherapy, but they failed me badly this time, and for that reason I will think twice before shopping there again.
Purchased new bedroom furniture 26/09/22 x3 large units. Excellent quality and faultless service from skye and Julie who were very helpful and showing superb customer service. A big thank you to you both. Kind regardsnSteve and Pauline Carter/CooknAbergavenny
Purchased slippers as a Christmas present and the 1 slipper fell apart after one wear. Attempted to return the item without the receipt as per the next policy online quotes “no return note needed, our team will do the rest”. A member of staff and the manager was extremely rude and unhelpful, they refused to return the item, although the tags were still on them. Will not purchase anything from this store again.
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