New Empire

Best chinese in North Cardiff, the staff are so friendly.Food: 5/5

I was shocked, when I got my food home, that was not Chinese food at all, is was not even rateable, never again. You should be ashamed to even sell food like that. DO NOT USE GO ELSE WHERE.

I never leave bad reviews but on this occasion I must. I just went into the New Empire to order food and looked at the menu to see what I could order. As required by Law, Natasha's Law, all allergens must be stated on the menu. They are not. There is a sign that lists foods people can be allergic to and says they are in some of the meals, If you have an allergy ask a member of staff for advice. Ok. So I ask " can you tell me which vegetable dishes have gluton in them" the answer was, "some do some dont" I asked for a pen so I could mark off what I could eat. She gave me a pen and just looked at me. A lady came in and she said " move away I have customer" Im errrr " what? " she again told me to move she had a customer. Well I am a customer! But I thought ok I dont want someones food going cold so I moved aside pen and menu in hand and waited. She served the lady and then just ignored me. She shuffled paper, picked things up put them down and refused to look at me leaving me standing infront of her feeling very uncomfortable. More customers came in and she happily served them. At which point I said " i'm sorry to of troubled you" and left. That is disgusting customer service by any standards.

Friendly staff and quick service. The food was really good as well as the portion sizes. We are definitely coming back here again to try some other options from the extensive menu.

Always had hot, tasty food from here. Good portion sizes and reasonable prices.

Poor service recently and food was very mediocre sadly.

This is a great chinese takeaway. Staff are friendly service fast, but, with no lack of quality. My favourite 2 dishes are. Crispy duck in plum sauce, and, deep fried shredded beef, with, or, if you prefer without chilli.

The food is good and fresh at least but the sweet and sour chicken is often over-fried and a bit too "battery". The service is great though and menu is vast enough to offer all taste-buds something to savor.

Always tasty and quickly

ordered crispy beef and egg fried rice, it was ready in 10 minutes, which means its not cooked freshly, definately not fresh, rice was a very dark brown possibly refried. Crispy beef was not fresh and rubbery, reheated from before I guess, had an eftertaste. The takeaways seem to be hit or miss and im going elsewhere now.

Directions to New Empire with public transportation

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