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NatWest

  1. Folkestone
  2. Folkestone Bank

Reviews, get directions and contact details for NatWest

NatWest
"Welcome to NatWest Folkestone. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. Alongside our extensive range of banking services, we offer businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support. We champion potential and seek to create a better future. Visit our branch where our staff are ready to help you with any banking queries you may have, or you can find out more by visiting our website. Tomorrow begins today."
Address: Europa House, 49 Sandgate Rd, Folkestone CT20 1RU, UK
Phone: 0345 788 8444
State: Kent
City: Folkestone
Zip Code: CT20 1RU

opening times

Monday: 9:30 AM – 4:00 PM
Tuesday: 9:30 AM – 4:00 PM
Wednesday: 10:00 AM – 4:00 PM
Thursday: 9:30 AM – 4:00 PM
Friday: 9:30 AM – 4:00 PM
Saturday: 9:30 AM – 1:00 PM
Sunday: Closed

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related searches: NatWest online banking, Natwest opening times Dover, Nationwide Folkestone, Natwest Canterbury
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Reviews
Can’t bank wont bank waited for cashier for 10 minutes just to be told the machine is broken again I said but you are here got the reply I can not take coins so what’s the point of opening your doors been with Nat west over 40 years such very poor service highly recommend Nationwide who have well trained and helpful staff Mick
Horrific, Idiotic Bank Manager and Staff...Never ever will I sit foot in this branch in the future. Rude, awful, disgusting in every way possible. Wow staff have absolutely No concept of customer service, sUcks, absolutely pathetic and definitely Not a happy bunch: most horrible Experience ever...Folkestone Branch.
The whole style of the bank is tired and shabby. I think that the poor environment is detrimental to the staff's attitude to their work and the customers. I have had some very good service there but also quite appalling service. When I lived in the suburbs of London my local NatWest was always winning rosettes for its efficiency and good service! What a come down.........
Went to this bank today to pay some money in. The queue was nearly to the front door, the machines were not working and there was only two cashiers. I was not the only customer to walk out. I find it amazing that having closed down three other local branches this branch has staff shortages and is no longer willing to do half the things that I expect a bank to do. I for one will be closing the account and going elsewhere for my banking.
Awful service, No one wants to help you, shuffled from dept to dept. Always a long wait. Staff couldn’t care less
The entrance to this bank is disgusting the Escalators and the walls either side need urgent decoration,the escalators walls are filthy,and people are throwing their rubbish and cigarette ends down the sides of the escalator rails. An urgent steam clean is reguired,and a paint job would not be out of place. I feel for the staff having to work in this dated environment.
Staff have no concept of customer service. With the current pandemic they have closed the front doors. Absolutely no explanation of what they expect you to do so once another customer came out i assumed i could go in. I was shouted atand spoken to like a naughty child
You'd think because of New Romney, Hythe and Cheriton Branch closures this bank would provide extra services... But no. It's horrendously understaffed. The machines that help you from queuing DON'T work and no one is there to help you. Queuing can sometimes take up to 10 minutes plus! Service is so generic and non-helpful 'I've travelled 10 miles to get to the bank, can you help me'? The answer is 'no'
Your staff mostly "accommodating" which i suppose is worth one star on the right day, However did you know you average 34.5 hours OPEN per week in 2018 yes i factored bank holidays for you Theres 168h in a week. Thats 20.5%. Statistics show the average person works 49h per week thats just over 29% and you have staff rotations right? we don't expect all of you to be working at all times!. Maybe consider opening past 4pm? 1pm Saturday and you don't open till 9:30am. 10am Wednesday!... Maybe now is not the right time to ask but can i have a loan?
Nothing against the staff, but 10-3. 3 days a week. You closed Romney and Hythe branch. Now you 1/2 closed Folkestone. Come on Natwest. Remember the people you're stepping on.
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Directions to NatWest with public transportation

Bus Station Arrivals 150 meters
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Bus Station 170 meters
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Bus Station 180 meters
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Guildhall Street 220 meters
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Shellons Street Car Park 300 meters
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