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Lloyds Bank

  1. Folkestone
  2. Folkestone Bank

Reviews, get directions and contact details for Lloyds Bank

Lloyds Bank
Address: 43 Sandgate Rd, Folkestone CT20 1RZ, UK
Phone: 0345 300 0000
State: Kent
City: Folkestone
Zip Code: CT20 1RZ

opening times

Monday: 9:00 AM – 4:30 PM
Tuesday: 9:00 AM – 4:30 PM
Wednesday: 9:30 AM – 4:30 PM
Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 4:30 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
Have been banking and visiting this branch for over 10 years and up until recently, never really had a problem. Why is this long faced arrogant and miserable looking woman even allowed to work with the public.?. Three times now we have had dealings with this Sharon Paige, and the whole thing has actually become a joke. We have been asked time and time again to use the machine to deposit cash to save time, which is impossible when working with large amounts. Every note must be crease free before accepted which is why we prefer to wait. Sharon Paige actually asked us to get off the machine so she could get another customer on it first as we had a lot of cash to deposit. On another occasion she also asked us why we had so much cash on us and where it came from. Never a smile or a hello. The final straw was on Wed, Dec 27th 2017. The bank was busy and seriously understaffed (as usual), but guess who the cashier was on this fine day.??..YUP.. Old happy chops.. We actually spoke to other members of the public who have also noticed this rude and unfriendly member of staff and was having a bit of a laugh about it. Our time came to be served and she said nothing apart from looking at us and telling us to just wait there i am busy. While waiting, the wife started to count out her cash ready to deposit when Sharon suddenly looked up and blurted out, do you mind not counting your money in front of me please, cant you count it before you get to the cashier to save time.?. The wife explained that she liked to be sure as she worked a restaurant and mistakes had actually been made in the past, and as you were busy anyway i dont see a problem. Sharon claimed it was policy to refuse to allow the counting of money at the cashier and that it should be done out of her view and before being served, and was very abrupt and rude about it. We then asked to see the manager about this disgusting rude behaviour but was simply told she was busy and would call. After no call was received, we decided to call and to take this matter further as it was totally unacceptable. We finally managed to get hold of a Jennifer Fenkins who was also quiet rude and actually claimed that Sharon Paige was in the right and we were in the wrong. Myself and my wife both work with the public, and if Lloyds consider this normal customer relations then i guess its about time we changed banks. You question our depositing of money and honesty in front of other customers, making us feel like criminals, and then tell us its wrong to count money in a bank.??.. I am personally disgusted by the treatment from this member of staff and by your so called manager Jennifer Fenkins for condoning such horrible behaviour. I would be very interested to hear from other customers who have had the same treatment. Well done Lloyds.. I see a move to the Halifax around the corner..
9 years ago (01-01-2018)
Really helpful staff. Explained the different accounts clearly to us, would highly recommend Llyods In Folkestone. Felt fully informed on leaving the bank.
10 years ago (04-01-2017)
Apalling state of a building. If Lloyds cannot afford to look after then sell to somwone who can!
9 years ago (16-05-2017)
Very helpful,and always ready to help when needed .
9 years ago (19-05-2017)
Ok bank
9 years ago (09-01-2018)
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