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NatWest

  1. Newcastle
  2. Newcastle Bank & Building Societies

Reviews, get directions and contact details for NatWest

NatWest
"Welcome to NatWest Newcastle Upon Tyne. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. Alongside our extensive range of banking services, we offer businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support. We champion potential and seek to create a better future. Visit our branch where our staff are ready to help you with any banking queries you may have, or you can find out more by visiting our website. Tomorrow begins today."
Address: 16 Northumberland Street , Newcastle NE1 7EL, XTW, GB
Phone: 0845 605 1605
State: XTW
City: Newcastle
Zip Code: NE1 7EL

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Reviews
Natwest have been running down their business service in this area for years now. From a dedicated small business centre with a personal account manager, lots of benefits and assistance to a phone number for a help-line with no one on the other end. This branch is particularly ill equipped to deal with Business Accounts, having gone from containing a smaller, business centre on the first floor to zero, no cancel that, to negative assistance. The staff at this branch will actively dissuade you from business enquiries. Today, a simple balance transfer between business was enough to confound the member of staff that I spoke to. For example - She wouldn't tell me how much I was allowed to transfer to the recipient account for services I wanted to pay for, saying that the exact amount you can transfer changes every day to deter con men. "So, I can't transfer that money?" "You can but, if you exceed the limit, it won't transfer and triggers security measures." "So .... effectively, I DON'T DARE transfer money so that service isn't available." "It's for security!" "Security so badly applied that the service can't be used?" "It's to stop con men!" with the heavy implication that I might be up to no good The whole refusal of service was delivered in a patronising drawl that one would laugh at in a comedy sketch computer says 'No! type of manner, before i finally lost my temper. Then the non-assisting "assistant" started gabbling about her "story" implying that something similar had happened in her family before running from the room in tears and asking someone to "see me out"!!!!! .... I'm not at all sure why her "story" became my business problem today and I can't honestly say that I care. I would expect but not tolerate this sort of behaviour from some Reality TV addicted teen gabbling about "The Journey" she's been on but will not accept it as an excuse for incompetence when it comes someone interfering in the operation of my business. Professionalism is clearly too much to ask for from Natwest these days I'd be less aggrieved if this lady hadn't patronised me to an almost gloating level from the moment I stepped into this feted hive of inaptitude. Honestly, I've seen first year teachers offer more respect to errant four-year-olds.
A friend tried to use machine to put cheque in bank, total failure, asked the two women staff for help that were stood right next to machine..disgrace, no help not even try, would only point to the stairs and said go up there. Awful service.
Staff are more interested in having conversations with each other rather than serve customers.
Generally,I find the staff very friendly. I've been banking with Natwest since 2009 and I've had few problems in all that time. There is, however, one incident that really peed me off. I went to use the ATM but it was out of order. I moved along to the second machine but still couldn't get any cash. A woman approached and I asked if she were a member of staff. She was a security guard for the bank, it transpired. I explained the difficulty I'd had, thinking she may be able to help. Oh deary me, no. She asked what card I was using any card from any bank can be used in ATMs, and insisted she'd, "Never seen that kind of card you're using before",- it was my Natwest debit card. She was an obnoxious c*w, whose inference was that I was up to no good. A few lessons in CS training wouldn't go amiss for that numpty.
They were the only ones who would exchange my old invalid bank notes. They were very friendly and helpful.
We attended the branch yesterday at around midday. The staff member at the front was abrupt, but we were soon passed onto another staff member who didn't seem to want to be there, was curt and abrupt when we discussed our situation, and couldnt have been less helpful if she tried. We left, but came back an hour later to try and see if someone else could help. The people at the front of house need to be aware that they are the face of the bank when the customer enters. I understand from other people I have spoken to that this is not uncommon at this branch. Not somewhere I would trust to use again.
Clean and friendly environment, however the wait times can be long. For general baking like cash in, you can serve yourself which is useful as this means you do not have to wait. But for any complex problems you could be waiting 10-15 minutes.
If i could i would give 0 stars, worst customer service ever, im switching bank accounts over the next few days, appalling branch, mistreated and have no respect for their customers…
Excellent service from Ms Jane Anderson. One of a kind superb, courteous, listens well and provide answers in the most concise way to help customers. Qualities customers are looking for from a respected bank.
They really try their best to get the queue down as quick as possible on a lunch time. For the most part great service. Use this bank most days for business.
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