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NatWest Bank

  1. Birkenhead
  2. Birkenhead Bank

Reviews, get directions and contact details for NatWest Bank

"Welcome to NatWest Birkenhead. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. Alongside our extensive range of banking services, we offer businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support. We champion potential and seek to create a better future. Visit our branch where our staff are ready to help you with any banking queries you may have, or you can find out more by visiting our website. Tomorrow begins today."
Address: Charing Cross Hotel, 2 Grange Rd W, Birkenhead CH41 4DF, UK
Phone: 0345 788 8444
State: Merseyside
City: Birkenhead
Zip Code: CH41 4DF

opening times

Monday: 9:00 AM – 5:20 PM
Tuesday: 9:00 AM – 5:20 PM
Wednesday: 9:00 AM – 5:20 PM
Thursday: 9:00 AM – 5:20 PM
Friday: 9:00 AM – 5:20 PM
Saturday: 10:00 AM – 2:20 PM
Sunday: Closed

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Reviews
We had an issue with my mother’s account which necessitated a visit to the bank. We spoke with Chloe who was extremely helpful and dealt with the issue in a professional and caring way. Thank you Chloe.
Never had an issue with the branch/staff. If they ask awkward questions it's because they are concerned about possible fraud you help them they will help you.
Visited about a month ago. I had already had a hectic morning and was in a rush that day. I asked to put cash into my account and while this was happening I asked the cashier to also confirm that I had cancelled a standing order which I had done on the app a couple of days before. The conversation went like this... Cashier: "you know it can be done on the app, the app is amazing" Me: "I've already used it thanks" Cashier: "it's really good though, would you like someone to show you how to use the app?" Me: "no thanks I already know how to use it" Cashier: *rolls her eyes at me* All I wanted was to cash in my money, confirm a cancelled standing order and go to work. I tried to keep my cool because every time I come into a NatWest branch the staff are always raging about how amazing the app is. I know it's good, I use it when I need to.
Shocked and insulted by personal questions they demanded answers to and proof of why I wanted to withdraw large cash amount. None of their business as it is MY cash but had to go home and produce documentary evidence as to why I wanted the cash. I was totally unimpressed
It's an absolute disgrace that this branch isn't open on at all on a Saturday. Not everyone can get to the bank during the week because they work unsociable hours. You just don't care!
highly recommended I needed advice on credit cards/loans/overdrafts and the staff and senior adviser were fantastic. very friendly and professional. they live up to their motto- helpful banking
Worse branch I've ever dealt with. Spoke to like rubbish after bringing up mistakes they had made updating my address weeks earlier, then told they can't help me. May have just caught the person having a tough day but walked out biting my tongue. Will travel to the Wallasey branch in the future.
My partner banks with Natwest and always states how lovely and helpful the staff are there never seems to be much of a que so I guess they all happy with the service they are provided with.
First time using the branch. No one available on desks. Atm's not working fully. Lack of visible staff. Insufficient information available. Not a great experience.
I have used several banks over the years and this one is by far the BEST very helpful friendly staff a pleasure to deal with
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