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Moss Bros.

  1. Castleford
  2. Castleford Department Store

Reviews, get directions and contact details for Moss Bros.

Moss Bros.
"Moss Bros. – your outfitter for the moments that matter. Shop suits, shirts, accessories, shoes and more."
Address: Unit K5-K6, Carrwood Rd, Castleford WF10 4FR, UK
Phone: 01977 517367
State: West Yorkshire
City: Castleford
Zip Code: WF10 4FR

opening times

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews
Good range of suits and varying prices, styles. Tailored, slim fit, hire or made to measure. Helpful team of assistants ready to measure you, make suggestions on style. A lady called Joy assisted us, providing great customer service and was very patient in helping us make choices/offer alternative options on suits. There was no pressure to buy.
There was a great variety of suits and all of good quality. However, the customer service was abhorrent - we were served by a male assistant brown hair and beard, scrawny who clearly did not want to help us from the beginning and had an extremely nasty attitude. After asking to help us with measurements his immediate response was “no” with nothing else which immediately alarmed us and told us to work it ourselves. Works in a suit shop but has no etiquette - the irony is laughable. His disgusting attitude almost put us off from buying the suit but we were running out of time. I hope Moss Bros has a complete change of management in this store as after reading the other 1 star reviews it’s clear this was not an isolated experience.
Top service from Cam, didn't have the size for what I wanted so he ordered it in for me, I like the idea of the tailored stuff that they do here, gives that bespoke feel to something that would ordinarily just be bought off the shelf!! I recommended this to one of my mates who is also getting married, he didn't take my advice and went to a different suit shop not going to mention their name 'directly'... and he showed me what they bought and to say that the suits looked like 'novelty' suits would be an understatement... if I ever need another suit again it'll be moss bros all the way!!
We were served by a very kind lady who saw us struggling to get the correct size. She measured our sizes and save us tons of time. I know most people think outlet doesn't have good service but she made our shopping experience there really really good. The name on the receipt is Gill not sure if it's actually her, but if it is really appreciate your help Gill.
Went in today to get 3 suits for our wedding. Absolutely appauled how the sales women spoke to us 'was you in here earlier? You've been in a long time' poor customer service, totally rude and lost custom from us.
If I could give zero stars and leave a review I would! Absolutely disgusted with Moss Bros ordered three-piece suits 5th feb 2022 for our wedding 15/04/2022 advised suits would be ready end of March latest two weeks before wedding. Contacted moss bros with two weeks to go to the wedding and x1 waistcoat x1 full suit still not ready, advised all would be in by the following week. Still no contact received from moss bros so my fiancé visited shop to be told with one week to go until the wedding x1 waistcoat still not in expected next week and x1 waistcoat could not be provided at all! Why was this not highlighted prior? Why was the order taken in the first place if this could not be provided? Very poor organisational skills. No compensation offered by moss bros. We now have x1 groomsman that has paid £222 for a three-piece suit that doesn’t even match and will look out of place on our wedding photos for the rest of our lives! Let’s hope the father of the brides waistcoat arrives in time for the wedding! Terrible customer service Absolutely would not recommend
Very ignorant staff, blatantly ignored me, came in for a suit bag left well miffed off.
I was served by Joy and Craig and honestly the best customer service I’ve had in years. They were so attentive and happy to help. Plus the clothes were brilliant. Highly highly recommended.
Great suits. Son has bought at least 4 suits & a beautiful coat in the past, today was hubby's turn. Helpful staff, also helped with perfect shirt & tie combo to go with the suit
Very helpful young man fitted both my sons with suits for their Dads funeral. Was respectful and professional. Would definitely recommend.
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