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Monkspath Surgery

  1. Solihull
  2. Solihull Health

Reviews, get directions and contact details for Monkspath Surgery

Address: 27 Farmhouse Way, Shirley, Solihull B90 4EH, UK
Phone: 0121 711 1414
State: West Midlands
City: Solihull
Zip Code: B90 4EH

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I would just like to say a massive thank you to all after I received amazing service today!! Spoke to a lovely lady called Kim and within 5 minutes of ending the call, I was called back by a consultant and my prescription ready at my local pharmacy within an hour!!! Brilliant service!
Like living in a 3rd world country. You cannot call to make an appointment you have to queue up at opening time, to then be told all appointments are gone for next two weeks and they cannot book appointments more than two weeks in advance. Was advised to go to hospital emergency walk in to see someone. Did that and was advised there that I need to see a specialist, but they cannot do referrals as that needs to be done through GP!! No wonder NHS is in such a bad state, they complain that they are under funded, yet they are the ones wasting Dr’s and hospital time. I’m sure if I wanted a Covid jab everything would be dropped to do that. Beyond belief.
I attended this practice for a routine blood test yesterday. Today my arm is very bruised and painful. I'm a blood donor and have never experienced bruising and discomfort from giving blood.nnIf the Practice would like me to submit ba photograph of the bruising please forward the relevant link.
Honestly i would give it 0.5 stars. Worst GP i've been to in my life. Arrived on time and they said that i had to wait 15-20mins for the doctor because he was running late then ended up waiting a whole hour and everyone who came after us were seen whilst we waited. Service was absolutely disgusting. When i asked the receptionist where the doctor was, she had nasty attitude as if i didn't wait one hour.nnVery useless and not kind, felt some nasty vibes there DEFINITELY wouldn't recommend. The whole practice needs to do better in their service. Disappointing!!
I do not understand how the call centre can be at capacity if i call at 08:00:10 am in the morning. I called at 7:59 and it says the surgery is closed and the opening time is from 8 am to 6:30. So when i called at 10 seconds past 8, it says the call centre is very busy and it is at capacity so i cant be even in a queue. How can this surgery get 30-40 calls in 10 seconds? There is something wrong the way this surgery is managing their appointment centre. It is extremely difficult to get an appointment and i appreciate due to covid there is back log but this 10 seconds scenario is impossible to understand. It is good service once you get an appointment but appointment itself is difficult.
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