Bannatyne Health Club And Spa

Visited for the first time today, we had treatments booked and wanted to use the facilities. On arrival we were greeted by Adam who was very friendly and informative. He promptly checked us in and was very attentive to our needs. He is a true asset to the organisation. The gym was superb and had plenty of equipment. Didn’t get a chance to visit the pool facilities but they seemed good too. Will definitely be back. Thank you

Not a spa!! Pool is for the gym so was only lanes for lengths, and then they started swimming lessons in there. Paid for a "soothing spa day" but this should not be classed as a spa, it is a gym. The cafe had virtually no food and no staff, reception were not friendly. Completely disappointed and will be seeking a refund from spa seekers.

I have no problem with the spa treatment the girls were very accommodating but as for the lead up from members we felt like second class citizens as if we were something they had trodden in to be precise This was my birthday treat from my daughter and was most upset with way we were treated in the lead up to our spa treatment and not able to enjoy our experience. I have been in touch to voice my complaint only to be told that it is a members club and apologised for this. It was my daughters first experience and she felt deflated at the way we were treated

I came for a induction never went back, the staff gave me a tour around me a feel soo uncomfortable, APPRENTLY its a gym for rich white people and i wouldnt fit in. I was judged from the minute i walked in. I make more money in 1 month then the entire staff make in a year. If i couldnt afford it, i would never have came for a induction.. People i highly recommend you avoid this gym the staff are horrible. I have a huge following on social media platforms, after that experience i Do not want anyone going through the same experience. Please avoid this gym or get rid of the staff. Never judge a book by its cover.

Horrible service and rules. I had to use my phone for a few seconds and a cleaner lady with grey hair approached me and told me off that I have used my phone, she have spoken to me in a rude way as if I have killed someone Its 2022 and people do have to use phones sometimes! I never feel welcome in this gym anyway but there is a little bit of work to be done about basic customer service skills.

I use the gym and spa facilities here regularly. Never really had a issue bar the ongoing works to the changing rooms that seemed to be going at snail pace. Would recommend.

We purchased the spa access as a group booking. We attended the club 15 minutes ahead of our appointment time to register ourselves. Upon arrival we spoke with a staff member who could not find us on the system. She went to call her manager, who walked towards us displaying an attitude. The manager, Charlotte' mood appeared to have been made up as to how she would act towards us. She did not ask for our names and assumed what our names are giving us very Asian names. This is the point from which the racial bias started. I explained to her we had a booking and she said that was cancelled. Not once did she check on the system. I explained that we had received no cancellation email and she explained one had been sent. She stated that you had called about personal circumstances. My sister had called as there had been a death which would affect one persons booking. I explained that surely individual emails should have been sent, just in the same way that we had to book individually on their system As we had purchased the tickets via wowcher we had to redeem them individually. She could not address this, but was adamant she had sent the email. We all checked our emails and there was nothing to confirm our appointments were cancelled or rearranged. I asked for the complaints policy, two of the staff members sniggered repeating "complaints policy". The manager stated "I am the manager" in response to me querying about the complaints policy, from this point I realised there was little hope in raising the issue with her as she failed to recognise any fault on her part. She asked if we wished to use the spa, which we didnt. The whole atmosphere was embarrasing, this could have been addressed in a polite manner by taking us to the side but no it was a joke. We felt humiliated to be treated in this way infront of other visitors. I raised this issue separately with the club, the response I received was equally appaling. No responsibility was accepted by Bannatyne. If I was someone from an ethnic background, who displayed a religious symbol I would stay away from this spa as it is apparent the treatment you receive is based on your race. Apart from the two ladies we met upon initial entrance which was a red haired and blonde haired women the rest of the staff were awful. I would not be recommending this club.

I have been a member for five years, nothing has changed or improved, and recently this gym has got more equipment/facilities broken than ok to use. I have noticed that cleaning is being neglected especially changing rooms and showers and the soap dispenser is not refilled. Covid cleaning stations disappeared probably because the paper towel is too expensive, and cardio equipment because of environmental and sustainability reasons switched off - this could quickly be taken down to stores and replaced with more free weights and machines that this gym has been lacking it can get jam-packed in the evening. I don't think this will ever improve or change ;

I would give this a zero star if I could. The staff at this place are so rude. As a Muslim women I felt very uncomfortable & unwelcomed to this place. They firstly did not greet us upon arrival. Secondly they just guessed our names with any typical muslim name. They cancelled our booking & re-arranged it yet didn’t send no confirmation explaining that it’s been rescheduled & as we all turned up they go well nothing we can do. We spoke to the manager Charlotte & on arrival she did not introduce herself, she was very moody and did not greet us just goes “what’s wrong!?”, we explained the situation and she goes nothing we can do. We asked about the complaint procedure and they said well you can complain to me as i’m the manager. The girls working there were sniggering behind & were repeating “complaint policy”. The behaviour of the staff and manager was unacceptable unprofessional and inappropriate. We felt very embarrassed and disheartened by this. Definitely do not attend this place

Months waiting for the changing rooms to switch back. Really not enjoying using the gym or showers. Changing rooms also dirty. All members should be given a reduction while building work takes place.

Directions to Bannatyne Health Club And Spa with public transportation

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