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Millies Cookies

  1. Birmingham
  2. Birmingham Bakeries

Reviews, get directions and contact details for Millies Cookies

"Millie's Cookies, established in 1985, is a beloved UK chain with over 90 stores. Their team of friendly bakers crafts a delicious array of cookie treats using Millie's renowned expertise. These fresh, irresistible cookies boast a signature combination of a soft centre and a satisfyingly crunchy exterior, providing a heartwarming and indulgent experience. Don't forget to explore our famous personalised giant cookies, perfect for making special occasions even more memorable."
Address: Middle Mall Bullring , Birmingham B5 4BE, XWM, GB
Phone: 0121 616 1624
State: XWM
City: Birmingham
Zip Code: B5 4BE

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Reviews
I bought their giant cookie - Cookie Monster and added the option of another layer. It tasted amazing. You have the option to customise your cookie, milk/white/double chocolate. The staff are friendly and I received my purchase on time having placed the order online. I would highly recommend as a one off/special occasion.Food: 5/5
I love Millie's cookies!!! They taste amazing!! I got a meal deal and a giant personalised cookie from Millie's in the bullring, and I was served by Chloe J who was incredible. She was really polite and exceptionally patient Although I could not figure out what I wanted! There was too much choice of amazing food it was impossible to pick! She made me a giant cookie and it was absolutely delicious and exactly what I was looking for. The personalisation was on point and gorgeous. Thank you!
Got giant cookies for my teenagers birthdays, absolutely delicious, kids loved them. Brought the 12 normal cookies with the deal and ate them myself! Really delicious, soft succulent tasting cookies. Great alternative to traditional birthday cake. Great service from the staff too. Quick and easy to order, so convenient.Food: 5/5
Went for a cookie to celebrate my brother’s graduation and was helped a lot by Chelsea who took the order quickly and finished it 15 minutes early. Very grateful for the lovely service and will definitely be returning for more.Food: 5/5
Ordered a cookie for collection for Valentines day and I cant be anymore pleased. The cookie looks and tastes amazing, really really fresh. Such a beautiful gift, well worth the money & will definitely be buying more of these for birthdays & occasions. Service was also amazing!Food: 5/5
Thank you for your service ، i was just walking by and i saw 2 beautiful welcoming girls and decided to try it thank youu and have a nice day Food: 5/5
First time purchasing from Millie’s today. I’m not pleased to say the least! I ordered a giant cookie to gift my friend for their birthday as I wanted to try something different than the usual cake. When I arrived to pick up the order the employee said this was the second time making the order as she messed up the first one.. I’m never one to complain as I work in the food industry myself, but if the team member is not confident in making the orders correctly she shouldn't be left alone in the store & requires further training. The message was unreadable & the full message I ordered was not even on the cookie? I did politely explain & apologise that I wasn’t too pleased & it’s not readable. The employee offered to remake it and collect again within an hour. Fair enough, trying to rectify the issue.. I then went to collect for the second time. The first employee was not present the second time around. The lady asked who the order was for, I told her & she rolled her eyes like I was an inconvenience. She threw the first cookie and the second one made on the counter & said “pick what one u want” well obviously, I wasn’t happy with the first one so why would I want that one? The second time around, was a lot neater & was readable I said thank you many times as I appreciated them taking the time to remake it but still the second employee was extremely rude no thank you/ sorry for the inconvenience nothing. Quite honestly put me off purchasing again. I think the employees need to be taught basic customer service.
After making a special gift order over the phone, I am dissatisfied with the customer service provided. No attention to detail was considered when taking my order! I ordered a “Congrats on your graduation!” design on a large Millie’s cookie. I had expressed to the employee on the phone my specific colour scheme, as this was to be given as a gift for a party. When collecting my order, the colour scheme was completely wrong and the shop were not taking card payments at that time due to “technical difficulties”. When asking for a price discount due to the errors made, the employee rang her manager. The manager claimed that they mistakenly thought we wanted the colours provided on the online version. However, I specifically rang to make sure our colour scheme was noted on our order, hence the phone call order! This was confirmed by the employee on the phone. After a tedious conversation between the employee and her manager I managed to get 10% off my order and an attempt to cover the unwanted colour scheme. However, there was no sense of sympathy towards our disappointment, as I asked if I could have a better discount due to our order being wrong and limited paying options. The manager was reluctant to give me a better discount and stated that the cookie will go on the “buy to go” display tomorrow if we did not purchase it at the price she was offering. To make matters worse, they had the CHEEK to try and charge me for a bag after their mistake. Truly disappointed! This is the second time Millie’s cookies has got my personalised orders wrong!! Why provide the service if you cannot uphold the customers wishes!! I will not be ordering from this shop again as they lack sensitivity, efficiency, poor customer service, professionalism and attention to detail with personalised orders.
Millie's in Birmingham Bullring are a treat! I went looking for a personalised giant cookie for my anniversary and was greeted warmly and given great customer service. I told them about a little running joke we had together and showed them a previous cookie we had done 9 years ago Adventure Time fans might get it. Needless to say, they did a great job and we can see the difference 9 years makes. Thank you
Honestly you have to try all kind of cookies , they are all perfect fresh home made cookies, Their Coffee also a awesome ..Food: 5/5
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