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Reviews, get directions and contact details for Mercure Hatfield Oak Hotel

Mercure Hatfield Oak Hotel

About

Mercure Hatfield is ideal for the business or leisure traveller, close to three motorways, easy access into Central London by direct train.

Story

The hotel is just 3 minutes from Junction 23 of the M25, 1 minute from Junction 2 and 3 of the A1M, and close to the M1. Easy access to central London, which is just 25 minutes away by train. The airports of Luton, Stansted and Heathrow are also all within easy reach.

Mercure Hatfield Oak Hotel is the ideal base to explore the south of England and London. Nearby you will find many attractions including stately homes, the historic city of St Albans, designer shopping, museums, the famous Woburn Safari Park, Whipsnade Zoo and many more!

If you are staying a little longer you won't be disappointed, we believe that Mercure Hatfield Oak Hotel is one of the best hotels in Hatfield for both quality and value.

Address: Roehyde Way, Hatfield AL10 9AF, UK
Phone: 01707 275701
moc.dleiftah-sletoh@seiriuqne
State: Hertfordshire
City: Hatfield
Zip Code: AL10 9AF

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Reviews
Just spent a couple of nights with family here... Very nice rooms and staff friendly (particularly on reception) and really wanting to be helpful, although really clueless at times. Numerous unsatisfactory moments including breakfast table not set, inexperienced staff left in charge, incorrect dishes sent to table pretty constantly, milk floating with black bits and very limited buffet choices one of the two mornings. After complaining after one meal, staff were very apologetic and a refund offered immediately. The hotel manager came in to apologise in person the next day but at the meal that evening one of our party had to complain about the food he was given and the manager seemed to react very unprofessionally and disappeared after thumping replacement meal on table. Not nice. Pity because hotel is in good position and many staff have the right attitude but really could not recommend.
7 years ago (31-03-2018)
Used this hotel as a training venue. Rooms can be dark and gloomy but others are bright and spacious. Food at lunchtime has been consistently poor and the choice at the buffet is limited. Staff on the eating area have not been the best when it comes to manners. One woman in particular is rude every time one of our group has asked her a question. Trainer experienced dirty rooms while staying here and was reluctant to use the toilet in the room as it was so bad. Hopefully our experience is an exception to the rule rather than how it is all the time! I know I won't return unless I have to!
7 years ago (03-03-2018)
Nice overnight stay and excellent service in the restaurant. Bed rather hard for my personal taste but clean and well presented rooms.
7 years ago (29-03-2018)
Bar staff dont know what they are serving. Too strict and not giving choices. Old menu on the wall. Manager not interested about guest satisfaction. Just want to look right. I would avoid it like the plague. Depending on what you are looking for.
7 years ago (10-02-2018)
Very pleasant one night stay. Clean room. Warm. Comfy beds. Hadn't the opportunity to stay for breakfast. Will definitely return.
7 years ago (23-02-2018)
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