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Mercedes-Benz of Edinburgh

  1. Newbridge
  2. Newbri̇dge Car Dealer

Reviews, get directions and contact details for Mercedes-Benz of Edinburgh

Mercedes-Benz of Edinburgh
Address: 12 Edinburgh Rd, Edinburgh, Newbridge EH28 8QW, UK
Phone: 0333 241 6300
State: Edinburgh
City: Newbridge
Zip Code: EH28 8QW

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info
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Reviews
Just picked up my new Mercedes Benz A200 AMG line executive today. I had excellent service from start to finish from sales team. Special thanks to Callum who was so helpful and knowledgeable without being pushy. Giving constructive guidance, he helped me make the best choice of car for my needs. Thanks also to Robyn who patiently went over car controls and features so I could leave the showroom with some confidence. Great sales experience
Just collected one of my cars from servicing department at Mercedes Newbridge, Edinburgh.nCar is under Mercedes extended warranty.nSmall problem with SRS system.nRefridgerent Inerting Squib had failed.nI dropped the car off on late Sunday afternoon.nCar diagnosed and problem identified. Replacment new part was ordered and the car was ready to collect on Wednesday morning.nAnother small matter of intermittent Android connection dropping out was also investigated.nNew SRS part fitted. All now working as required. No warning lights.nI was kept fully updated by the service department.nYoung lady Danielle assisted me throughout the service repair.nAll work repaired under the Mercedes Used Car Warranty. Car is 4 years old. 20,000 miles. Full MBSH.nI travel from Hamilton to Edinburgh for their service at Newbridge.nI would also like to add, excellent service from the reception staff. Important first point of contact.nThank to everyone who assisted. Very happy customer and will continue to recommend their services at Mercedes Edinburgh, Newbridge.nKK
My favorite place for my Mercedes, guys from Service Department very friendly and helpful The best or Nothing
I’ve always believed that a brand like Mercedes-Benz would stand behind its products, but my recent experience with their warranty and service has been nothing short of frustrating.nnFirst, the warranty coverage is incredibly limited for a luxury car brand. You’d expect comprehensive protection for the amount of money you invest in these vehicles, but that’s not the case. Many issues I encountered—some of them clearly manufacturer-related—weren’t covered, or I was met with endless fine print exclusions. It feels like they look for every possible loophole to avoid taking responsibility.nnThe service department is another story. Once they had my Mercedes. I was promised to get a Mercedes courtesy car and that a tax would come to get me from my home to get the courtesy car the taxi never showed up and when I managed to get there they had a Nissan micra which I refused and I have ended with Nissan Qashqai. My car stayed was with them for days, and communication was minimal. I had to call multiple times just to get an update, and when I finally got my car back, it wasn’t fixed. The staff, while polite, seemed uninterested in actually helping or resolving concerns.nnFor a brand that prides itself on luxury and performance, the after-sales service is a major letdown. If you’re considering a Mercedes, be prepared for disappointment when it comes to support after you drive off the lot. I expected much better from a premium brand and to be honest the Nissan qashaqai that I had as a courtesy car believe or not is much better than Mercedes.
Very poor service from Mercedes Newbridge. Had service due car still under warranty and asked for them to look at both keys as dash board kept flashing ‘key not detected’. Service advisor took both keys and indicated it would be a battery issue and they would be replaced.nnNext few days and same issue again with one of the keys. Called Mercedes newbridge to let them know of the continuing problem. Booked car in and attended appointment. Service advisor stated only one battery is replaced during a service how cheap are Mercedes these days?! and that it was likely another battery replacement. I waited 2.5 hours to change a battery. Excruciating waste of my time.nnNo real acknowledgment of why the previous service advisor took both keys and did not advise of only one key battery being replaced. I had specifically raised it as an issue. This extra visit to change a battery could easily have been avoided had the service advisor communicated with me in a competent manner and not rushed me out the door.nnUnfortunately a continuation of the deterioration of service provided by Mercedes. This will likely be my last Mercedes.
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Mercedes-Benz of Edinburgh map

Directions to Mercedes-Benz of Edinburgh with public transportation

Old Liston Road 40 meters
N18
X18
X38
X51
Old Liston Road 70 meters
X18
X38
X51
Newbridge Bridge Street 100 meters
71
Newbridge Bowling Club 130 meters
71
Parkside 240 meters
71

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