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Melbourne Surgery

  1. Derby
  2. Derbyshire Doctor

Reviews, get directions and contact details for Melbourne Surgery

Address: Penn Ln, Melbourne, Derby DE73 8EF, UK
Phone: 01332 862124
State: Derbyshire
City: Derby
Zip Code: DE73 8EF

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I have just had my first appointment, the whole process from registering to finishing up appointment was professional, friendly and can honestly think of no fault. Thank you
Rang at 8am and requested callback. Callback at 9am and told all appointments were gone and I’d have to take my son to a walk-in centre. This surgery is not fit for purpose.
Absolutely waste of time and completely unprofessional. Called at 8am to book appointment regarding diabetes. Waited for 2 hours and 52 minutes for someone to answer and tell me to call next day at 8am. I complained and was told that there is nothing they could do. Criminal service and criminal practice. I rarely use GP maybe 2 times in last 10 years but this is just a sad state
Waited on phone to make appointment for 40 minutes it cut off when I was near the top of the list so rang again when I eventually got through I started to tell the receptionist what was wrong although it really is not their business before I finished explaining what was wrong she said let me interrupt you we are not making any appointments for today. That was that. I ended up in hospital the next day with kidney failure. What an awful service. Why make you wait in a queue when they are not seeing anybody. This is not the first incident with this surgery. The level of care is way below standard.
The service at this surgery is poor. After giving birth, I went in for the 6 weeks check up just to be asked questions about how was I feeling. Having in mind that I had issues during my pregnancy, I was a bit surprised that no check up was done. Subsequently, I had a series of symptoms for which I'm trying to book an appointment for and see if any GP takes appropriate action to address my symptoms. I've tried to ring them for two days but there's no answer. I even had to call 111 who sent me to urgent care as it's impossible to get seen properly at this surgery. Some GPs are good but others quite dismissive, I'm afraid . Very frustrating.
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