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Matalan

  1. Chesterfield
  2. Dronfield Woodhouse Shoe Store
  3. Dronfield Woodhouse Department Store

Reviews, get directions and contact details for Matalan

Matalan

About

Fantastic clothing and homeware at fantastic prices !!

Story

From the day Matalan started back in 1985, to today over 30 years on, our mission has always stayed the same; to provide outstanding value for modern families.
We take our time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust us with their precious family budgets and to provide the range, style, quality and value that enable them to run a modern, happy, family home. It's no surprise then that we were recently awarded a prestigious Gold Award at the Mumsnet Family Friendly awards for the third year running.
Our free Matalan reward card gives our members access to the best family offers all year round in any of our stores or at matalan.co.uk. Our location, free convenient parking, 'everything under one roof' set up and free click and collect service are just some of the reasons why our customers love shopping at Matalan.



"From the day Matalan started back in 1985, to today over 30 years on, our mission has always stayed the same; to provide outstanding value for modern families. We take our time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust us with their precious family budgets and to provide the range, style, quality and value that enable them to run a modern, happy, family home. It's no surprise then that we were recently awarded a prestigious Gold Award at the Mumsnet Family Friendly awards for the third year running."
Address: Chatsworth Rd, Chesterfield S40 2AQ, UK
Phone: 01246 281521
State: Derbyshire
City: Chesterfield
Zip Code: S40 2AQ

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

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Reviews
Great stock but terrible customer service! When I asked a staff member if I could pay with them they gave me a surly look and pointed to the self service. As a disabled person it’s not the easiest thing to scan and pack a lot of items. Only bags available were large £1 bags that you had to get yourself. Saw an elderly lady also struggling to scan, pack and pay for her own items. Surely there should be one till open for customers who need it and staff who are more considerate. Unlikely to return to this store.
Matalan is always a good store to purchase clothings. I wish Chesterfield branch had better collection here. Hope they will improve. 5 star for the brand name
I was really impressed with the service received fro we buy any car. We were dealt with in a very prompt professional manner, I couldn’t have asked for more
MATALAN, CHESTERFIELD SHOCKING CUSTOMER SERVICE. Bought 2 duvet covers online. Went to click and collect from store. Got home, took one out of packaging to look at, didnt resemble photo, so repackaged it and took it back to store next day. Was told by assistant, rather abruptly, that she could only refund one as other had been opened. Told husband and daughter when I got back in car and they returned to store for an explanation. They were told no refund could be given as it had been opened. It had to be returned in it's original packaging, which it was, have a receipt, which we had, and that the barcode was not recognised by Matalan, although they had already refunded identical item? Spoke to manager, Charlotte, who backed up her colleague and told us to ring Matalan customer services which we did when we got home. We spoke to a lady there who told us to take the item back to store for a full refund, which we did. At no point does it say on the packaging that the item will not be refunded if opened. When we asked for the assistants name because we wished to complain about her attitude, she refused to give it, saying that she didn't have to. I suspect she has had people wishing to complain about her before, and gets round it by doing this. How do you make a complaint about someone without their name? Customer service is all about helping the customer to your best ability, not being surly and dismissive. You seriously need to send your staff on a retraining course in good manners. This is not intended at all staff but because she would not give her name, it has to be generalised. SO PEOPLE, PLEASE REMEMBER, IF YOU BUY SOMETHING ONLINE AND ARE REFUSED A REFUND IN STORE, RING CUSTOMER SERVICES AS THEY WILL OVER RIDE THE STORE Not always of course. BUT DON'T TAKE THE STORES WORD AS GOSPEL.
Very friendly guy, made the sale of my car easy.
We buy any car based at Matalan. Very easy experience to sell,however offered £800 less for a few stone chips on lower bumper and literally 2 on the bonnet,this is on a 9 year old car?
I'm not a lover of this place to be honest, it used to be a decent place a few years ago but now the chesterfield stores like a jumble sail stuff everywhere, I'm not certain if they're all the same i only went in looking for hand luggage.The clothing quality like all these budget stores are very low quality nothing ever fits right the shoe sizes are never right and for the quality it's not really cheap pass on this one.
Guaranteed quality goods and service first class
So, I just went to Maltalan in Chesterfield, I loaded up my basket, some jeans, shorts boxers socks ect. At least 50 60 quids worth of stuff in the basket. I goes to scan, Scan the boxers they are 10 quid, which would be fine .. But in pen, its wrote £5.50, So i says to the girl workin, Excuse me this says £5.50, so this should be £5.50 right? So she says, No they go on sale at that on Friday. So i says, so they shouldn't be out then should they? She says, yeah, they just go on sale at that on friday, So i says well can I speak to your manager about this because it says £5.50, Her manager comes, makes no appology at all, says the exact same thing. Says they were out because its a big store and we quite often put things out with the sale price wrote on them before they go on sale. I says well in that case if you arent going to sell me the product at the price it says on principal im not buying anything.
Used to have toilet facilities which I liked as felt comfortable walking round store for hour knowing that if I needed a pee there was the option of a loo now there isn't the option so I spend less time in store
Comment on this business

Matalan map

Directions to Matalan with public transportation

West Bars Roundabout 50 meters
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Wheatbridge Road 60 meters
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X70
X71
Boythorpe Road Bottom 150 meters
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2B
X17
Boythorpe Road Bottom 150 meters
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2B
X17
Boythorpe Road Bottom 150 meters

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