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Marks & Spencer Sears Solihull

  1. Solihull
  2. Solihull Shoe Store

Reviews, get directions and contact details for Marks & Spencer Sears Solihull

Marks & Spencer Sears Solihull
Address: Unit 2, sears retail park, Shirley, Solihull B90 4QY, UK
Phone: 0121 744 9539
State: West Midlands
City: Solihull
Zip Code: B90 4QY

opening times

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

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Reviews
From one great experience at a M&S cafe previous review to a terrible one.nnFirstly, horrible buisness decision to put the cafe right at the back of the first floor, with so much going on the ground floor, took me ages to even work it out. Self service system is awful, it wouldn't accept voucher, another one with a frozen screen and 3 customers behind had issues too, all requiring a humans help you would be forgiven for thinking ordering with a human to begin with is easier? Crazy eh? Furthermore pickup point for a takeaway drink is super unclear.nnWhile waiting overhead 2 complaints from other customers that coffee was cold, and a complaint on wait time for food.nnCortado was acceptable, milk needed less airation but perfectly acceptable, special origin beans are clearly of very good quality.
This is a great, well stocked M&S. They have a large food section that is very well laid-out and sells everything you might need. There was a fantastic cheese and wine section and great bakery. The checkout layout also works particularly well for trolleys.
Visited the Sears Retail Park on Saturday 26th August 2024 and received great service by Evie who was on the fitting room but went on the till later .nShe was really busy but still helped me as the store didn’t have a pair of trousers I was looking for . She looked on her pad and managed to get a pair in for me in for the very next day .nEvie was friendly professional and empathic she went above and beyond for me and did everything she could to get me the trousers I wanted . I did ask someone else and they weren’t as helpful as Evie and just said they didn’t have them in . Evie was outstanding in her service and really made my day . Can you thank her personally for me as at is necessary to praise the staff that give such outstanding service and make more money for the company by using their own initiative and standing out and going above and beyond for the customer . Evie is a great asset to your companynThank you Evie .
I purchased a dine in gastro meal on Sunday having travelled 250 miles from Devon. When I got to my destination i realised I had been overcharged by 6.50. I emailed the customer service team who had no compassion and told me to go back to the store for a refund. 250 miles!! No. I would have liked compensating say a dine in but customer service team say no. So my impression of M&S has drastically gone down after 40 years of shopping plus how many people shopped the dine in deal and have been overcharged!! Not happy
What a wonderful space, lovely staff, helpful & friendly.nSpecial mention to James in the food hall who was very helpful getting our receipt at self service checkouts and for spotting I'd left my can of Diet Coke in the basket..well spotted James, very polite & respectful,cheerful young man. Please pass on my thanks...Geraldine
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