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Marks and Spencer

  1. Solihull
  2. Solihull Department Stores

Reviews, get directions and contact details for Marks and Spencer

Marks and Spencer

Story

At Marks and Spencer, we are committed to making every moment special for our customers, through our high quality, own-brand Food, Clothing & Home products. This M&S store offers a wide range of women’s, men’s, and children’s clothing, shoes, beauty products, home essentials, own-brand food & wine. Other services are available either in store or via our website.

Address: 37 Mill Lane , Solihull B91 3AT, ABE, GB
Phone: 0121 704 4121
State: ABE
City: Solihull
Zip Code: B91 3AT

Update Info

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Reviews
Marks and Spencers is always clean and well-organized. Their cheese selection is fantastic, with a wide variety of delicious options. Highly recommend for a pleasant shopping experience!
A good sized store with items laid out well and ready to navigate around. Do not go to the store near the end of the day as only self service tills are available for use and they do not accurately weigh your basket. I scanned one thing twice by accident and didn't realise until I got home and checked the receipt. Thankfully the item wasn't that expensive. The cafe has a terrible setup. The self service points don't work well I think M&S staff need to go and look at McDonald's. There is not enough seating and the store is understaffed.
The café upstairs is going down the hill. They do not clean/ whipe the tables, they are slow, they offer you sugars and you need to tell how many you want becauae they dont leave them in the table. For a £9.40 breakfast l think it is NOT ok.
The shop itself is great, the cafe however is incredibly confusing. Self service machines are incredibly slow and there are no menus. If you want to eat in you have to find a table, then go and order on the machine and then go back to the table and wait for food. Some older visitors want to be able to order a hot drink or cake at the till and be served by a person. The setup is ridiculously unorganised. The staff are clearly stretched and these self service machines are a hindrance not a help. Would not print a receipt on my visit and the buzzers kept on running out. Why doesn’t the cafe have menus and the option to order at a counter. I go for the shops itself but not for the cafe anymore unfortunately.
Don't risk it. You'll be sucked into spending more time than you think, then you'll find one of those nice 'overstayed parking' notices arriving in the post. You'll be more bitter than the coffee in the dubious Cafe. Avoiding the inconsistent and confusing parking restrictions at Sears retail park means avoiding this shop too I'm afraid.
I was at the Shirley store on 20th march 2024 When I had a really bad turn & felt faint & really unwell. The store Manager Calum McKenzie Who is also a first aider, came to my assistance. He was so kind & caring getting me water a chair & bowl because I felt sick. He sat on the floor with me for quite a while reassuring me at all times not to worry . I was touched by his lovely manner. He is definitely a great asset to your store. I am truly grateful to him Please convey my sincere thanks to him. He said someone would be in touch with me to see how I was. A lady just rang me has promised. What lovely customer service. I am happy to say I feel so much better today. Yours most sincerely Mrs Patricia Clarke.
My wife has dementia recently diagnosed and I noticed she was having difficulty with her bra having gained weight due to the condition making her compulsivly eat. I thought that it would be easy to take her to get measured for correct underwear but was obviously mistaken being a clueless male, Anyway I visited your Solihull branch which is in Shirley and asked about a measuring and fitting service to only be told that there is a 2 week waiting time. As my wife is obviously not very well I asked one of your staff if they could just measure my wifes torso thinking I would buy a selection of bras and return those that were not suitable. Your employee in question obviously realised my wifes uncomfort and my distress and took it upon herself to help and offered a fitting there and then even though she was busy performing other tasks. She spent around 40 minutes with us and was so kind and considerate. She was amazing and comforted my wife no end. I would have really liked to buy an item but your employee was so honest about the fitting not being correct it was commendable. I would really like you to recognise her in any 1;1 or appraisal she has for being so helpful, considerate, compassionate and going the extra mile. It is very rare indeed these days that anyone does this. I noticed from her name badge that she is Caroline. Please pass on our sincere gratitude.
Absolutely massive, so good to have M&S close. Can't beat them on quality. I'm still wearing clothes I bought from M&S 22 years ago !
Friendly helpful staff and a good amount of variety. The only downside is some of the customer demographic. Although they are a minority, I have genuinely never seen such entitled and rude behaviour. Clearly money can't buy class.
Find the ordering system very inpersonal and difficult for older/ less technical folk! Food ok nothing to write home about nor nothing to cry over. Had a toasted sandwich. Only provide paper cups for tap water, not very environmentally friendly!
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