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Made

  1. London
  2. London Furniture Shops

Reviews, get directions and contact details for Made

Made
"At MADE .COM we've simplified things, working directly with the makers to bring high-end lifestyle design to everyone, everywhere at a fair price."
Address: Ninth Floor Newcombe House 45 Notting Hill Gate , London W11 3LQ, XGL, GB
Phone: 0845 557 6888
State: XGL
City: London
Zip Code: W11 3LQ

opening times

Monday: 11:30-19:30
Tuesday: 11:30-19:30
Wednesday: 11:30-19:30
Thursday: 11:30-19:30
Friday: 11:30-19:30
Saturday: 10:30-18:00
Sunday: 10:30-18:00

Update Info

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Reviews
A fairly large showroom within easy reach of Tottenham court rd tube station. The store looks very modern and has furniture for living room, dining room, bedroom, bathroom amd lighting. The store only has a limited number of items to try out, they have an online ordering system and a way to easily order fabric samples. You can view the full range of stock on the screens available and place your order. You can also see more detailed descriptions of the items with all dimensions clearly marked. They have free tape measures if you need to measure up quickly. All in all a nice place to have a wonder. They didn't have what we were looking for at the time.
Horrible Experience with MADE.com I've had a horrible experience with MADE.com furniture. We ordered a shoe rack on 18 June 2021. We received an email stating that the order would be delivered on 17 August 2021. After this, the Company went silent with no updates about our order. It is also impossible to get through to anyone in customer services with only a chat service enabled on the website. The items was finally delivered on 5 October 2021. When we received the order we noted that the item was defective with a door not assembled well. The delivery of these items are outsourced by MADE.com so the poor delivery guys don't have anything to do with the order and have to face the customers directly. We then go about trying to reach customer service again to let them know about the defective product sent to us. We receive note that the new cabinet will be dispatched on 15 Feb 2022. Its 19 Feb 2022 today so hopefully we get our product a good 8 months after ordering. The customer service representative offered us a paltry £15 for the trouble, a good 8 months before they charged us in June 2021 for a defective product we still haven't received.
I ordered a shoe cabinet in April 22, its now mid October 22 and the status still says its at build stage. Customer service can't seem to give any reason the the massive delay. I would like to know if the product I ordered is ever going to be delivered or are your just holding onto my money for as long as you possibly can. Please provide clarity.
This company is a really scam. I can't understand how they can still be operating given that they steal customer's money, don't supply the items ordered and they have a bunch of rude and vulgar animals working under the label of "customer service". I ordered a bed 3 months ago which was supposed to be delivered within 4 weeks. Still waiting and the animals ie, agents are to lazy, incompetent, rude and stupid to provide any info or support. Stay away from these scammerers. Hopefully they'll go bankrupt soon.
SCAMERS!! DO NOT ORDER! THEY TAKE YOUR MONEY AND NOT DELIVER. After 7 days delay, we ask for tracking and they updated us with some delay problems. After 15 days delay they informed us they will not deliver or return our money. Of course this SCAMERS have the ordering system active to keep stealing from people. Disgusting...
Friendly service really helpful, however the furniture variety is limited and the status of the some of the pieces is very poor. Sadly we couldn’t find the items that we were looking for, as we wanted to see the quality of the products that they offered on line. It would be great if they add more products in the show room
Products are meant to take months to deliver and even then, they never delivered, as they kept delaying dispatch date multiple times. Customer service team was difficult, they took 10-15 mins to reply to a simple cancellation request but would end the chat if you left for just a minute. They also asked for security details in the same chats multiple times as they didn't read your messages, and won't apologise for mistakes on their part. Overall a disappointing experience, and while the products look nice on their website, they won't ever arrive so technically a scam.
Tried to renege on a promotion once delivery had taken place. Tried to blame me for the error. Incompetent customer services did t even understand the basics of distance selling regs. Ombudsman got involved and forced made to honour their own agreement. Dishonest and petty company that tries to bully customers.
Awful customer experience. Had my order repeatedly delayed total of 10 months delay with not much more than delivery cost refund and a generic 'it's not our fault'. Requested a full refund and won't use them again. Avoid unless you like an unfurnished home.
Got a very good discounted price on a storage bed that was already in stock so delivered in only a few days. Great delivery from Team 103 - polite, courteous and helpful. Instructions seemed a little jumbled in places but it all went together well and feels solid and good quality. Overall great experience.
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