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LV= Insurance

  1. Leeds
  2. Leeds Insurance Agency

Reviews, get directions and contact details for LV= Insurance

Address: The Tetley, Hunslet Rd, Leeds LS10 1JQ, UK
Phone: 0843 902 0727
State: West Yorkshire
City: Leeds
Zip Code: LS10 1JQ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Aleah from LV was incredibly unhelpful. Was becoming very irate on the phone call also talking over me. Was told the excess on repairs would be waived as it was a non fault claim. She even listened to the call I was making the claim on and it details that the excess would be waived. Very Unhelpful team. After speaking with Aleah as she was so unhelpful I asked to speak to a manager he was called Nathan, again very unhelpful. Will not be using LV again and will definitely be making sure all friends and family stay away from this sham of a company.
Avoid Avoid Avoid Avoid Avoid Avoid Fast easy to work with when purchasing that’s where it ends. I wish the claims were as efficient. Unfortunately, my 84-year-old farther was in a collision at none fault, several weeks down the line has been left clues as to where he stands despite him only doing max a 1000 miles a year the car was his lifeline to visit my mums grave and hospital during his cancer treament Plus to provide him a safety blanket more the peace of mind knowing the car was there. We have had multiple calls on each occasion no call back or update even when I wanted to escalate, I was informed it would be 3 day and guess what no call-back. The car is 23 years old and his pride and joy worth thousands to him or to replace like for like with 40k on the clock. I totally understand it has little value or of interest to them, but they are adding to an already stressful experience.
If I could give zero stars I would. Stay clear of this insurance like you would the plague. Worst experience with insurers. They have had my car for 2 mths and counting. They never pick. I'm just passed frm pillar to post. They're a souless company who exploits the vulnerable and powerless. Countless mixups and no accountability I think financial ombudsman is the only way.
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