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Privilege Insurance

  1. Leeds
  2. Leeds Insurance Agency

Reviews, get directions and contact details for Privilege Insurance

Address: Little Neville St, Leeds LS1 4AY, UK
Phone: 0843 509 2202
State: West Yorkshire
City: Leeds
Zip Code: LS1 4AY

opening times

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews
Horrendous: All you need to know before thinking of switching your home or buildings insurance to Privilege ===================================== Dear Claims, My experience in dealing with Privilege and in particular your sub-contractor Polygon has moved from atrocious to possibly one of the worst transactional involvements with a B2C company in my life. Having sent copious emails and made umpteen calls regarding the lack of response from Polygon they eventually arrived today. To inform me that the room would need 10-14 days of drying. Drying that could have started nearly two weeks ago. As a result, this means that I can no longer hold my step-daughters 18th birthday here on xxx and I will now have to look to rent a function room. Will Privilege cover that cost and the cost associated with catering outside of the home? If not, then I suggest you also book xxxx in to finalise the re-decoration of the room on xxx for completion by end of the day on xxx. However, none of the above is probably possible due to further incompetence on the part of Polygon. The drying equipment was installed this afternoon, and Polygon said they will return on xx. Although I have no official record of this. I do not have an email or text confirming. I need confirmation as Polygon’s claim/dispatch team have proven to be unable to reliably use a telephone to make or receive calls. As in my previous email I referenced I am travelling with work. After going downstairs from my office around 2.5 hours since the equipment was installed I have discovered that the same equipment I’m supposed to leave working while I travel abroad, the same equipment that is supposed to be drying the room where a leak occurred is leaking. Yes leaking. The representative from Polygon assured me it was perfectly safe and fine to leave the equipment running while I was away. PLEASE NOTE: IF I HAD GONE AWAY THIS EVENING OR TOMORROW A GOOD PART OF THE DOWNSTAIRS OF MY HOUSE WOULD HAVE BEEN FLOODED. Do I switch off the machinery completely defeating the object of drying the dining room, resorting in a further waste of my time and efforts in emailing and phoning you and Polygon over the last two weeks? Shall I soak up the water while I can and leave the machinery running? Or shall I put in another claim in the morning for a wet kitchen? Or can I leave this equipment outside to be removed Polygon at a time of their own convenience?
7 years ago (01-05-2018)
Rubbish!!! Classic example of insurers that love taking your monthly premium but when putting in a claim they offer a pittance! Hope my house does fall down in may get a card board box to cover it! That's after taking a massive excess beforehand! I won't be using privilege in future!
7 years ago (28-03-2018)
The worst company I have ever dealt with. Rude and incompetent staff, whose command of English is very poor. Refused to refund my £500 excess for a claim that was not my fault because the other driver was uninsured, even though they said I would when I paid it. Bandits.
7 years ago (25-01-2018)
Very poor in handling our insurance claim. 7+ months still. Not resolved by then. No tasked claims handler to deal with your claim, everytime you call you end up repeating yourself. Completely waste your time. Do your homework and get a UK based team.
8 years ago (26-10-2017)
Truly appalling, customer service numbers not actually answered, merely just give a message and customer service email is a no respond. If I can get insurance back on the high street I am going to do so as I just cannot abide or tolerate this absolutely disgraceful approach to customer service. Never ever again.
7 years ago (17-01-2018)
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