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Lloyds Tsb Bank

  1. West Bromwich
  2. West Bromwich Bank & Building Societies

Reviews, get directions and contact details for Lloyds Tsb Bank

"Lloyds Bank is proud to serve the people, businesses and communities of Britain. Lloyds Bank is one of the UK’s leading retail and commercial banks, with high-street branches, award-winning online, mobile and telephone banking services.To find out what accessibility services are available in your local branch, search for it in our branch finder."
Address: 293 High Street , West Bromwich B70 8NA, XWM, GB
Phone: 0845 072 5555
State: XWM
City: West Bromwich
Zip Code: B70 8NA

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Reviews
I am surprised at all the negative reviews. I have been a customer for 20 years and I love the staff at this branch. The manager Nick and his assistant manager Jay have always been helpful and attentive as well as the staff. I just wish they didn't take away the customer service desk which used to be placed at the front.
Went in there and had a shocking experience with the customer service skillset. Rude and lazy behaviour is running this place. No care for disabled people either. What's the point in giving your front staff the laptops and tablets if people with crutches need to stand up and go to them when all they need is a simple service like statement for instance. Wouldn't it be more respectful and efficient if staff could go where they are seated and assist them? If you are not built for a customer facing environment or simply not happy with your job, just quit it! There are a lot of people without jobs that would be happy to do it in a grateful way. Whenever you ask a valid question related to bank processes, all you get is silence in a rude way or completely random answer that has nothing to do with the question. You end up feeling unwelcome.
It is a very, very bad, petty and ridiculous place The employees are not helpful at all They are even ignorant of the system and laws
Shocking customer service and clear lack of training and knowledge at this branch. Went into the branch multiple times to reopen a help to buy ISA, to be told it’s not possible when I have paperwork to the contrary. Assured they would get in touch with the ISA team to get it reopened to then having no contact and have to revisit the branch for them to lie to me. They repeatedly told me they were in the process of sorting it, took paperwork which then ‘wasn’t on the system’ when I attempted to resolve the issue myself. There is a severe lack of training and knowledge at this branch, coupled with the poor customer service. If you need anything sorted go to the Walsall branch they are much better and actually have the patience to listen to your problem and attempt to resolve in front of you.
I had a good experience so far, idk why people are so demanding from bank employees. They just do their job, we can't expect them to show some funny stunts to impress us. I personally find it great so far.
My client lost her bank card. She contacted them about 6 weeks ago and asked one the Lloyd's bank staff to send her a new bank card the staff said that you will receive it within 1 week in the post. She waited 3 weeks after that her social worker contracted and asked them to send her new card one of the staff said its on its way but unfortunately 2 weeks more passed. My client visited the West bromwich branch again one of the staff told her that all posts services are very busy and your card is lost. I have ordered another one to the branch and come back next week Friday or Saturday you card will arrive and we will give it to you, so on Saturday today my client went and one of the staff said we need your ID she showed her a photo of her old bank account which she lost. My cliebt asked the one of the staff just check it for me to see if it's came the. I can go and bring my passport one of the staff responded rudely go and bring it we won't check it to see if it's arrived. My client called me and gave the one to the staff I explained to her that my client came from long way on the bus and she left her children to someone else please give the card to my client. The staff saod that she needs to bring her passport I said she has her BRP and cut the phone on me. My client started crying and left the branch. Nobody will treat a lady like that. I really hope that the Lloyd's bank branch closes down very soon. They're making people cry and giving very hard time, the staff are lying to their customers. I will be making a formal complaint about the West bromwich branch and will not recommend it to anybody. Rude staff, the staff are mot helpful, they're creating problems for their customers. SHAME ON LLOYD'S BANK BRANCH AND THE STAFF INCLUDING THE INDIAN MANAGER WHO CAN'T EVEN TRAIN HIS STAFF AND SOLVE ONE ISSUE.
Absolutely shocking the way the manager and staff treats their customers. I took my client this West bromwich branch to verify his documents on 10/12/21. One of the staff told me to come back on Tuesday 13/12/21, I said okay. When I went there again they told me we can't accept that document and go back to the client ask him for more documents so I've travel 40 minutes disabled client and he said I don't have any more documents, so after that I went back to the Lloyd's Bank and explained the situation and told them we used this sort of document for another client and the staff opened it for them and you guys should open it for this disabled person they said no and go speak to other people they cab help you. In the first place they shouldn't told me to come back, if they asked me to come back with the same documents why they still refused to accept them documents. The two mens I spoke to where told Indians. I was absolutely shocked by their attitude and for the way they treated me. They wasted my time. This Lloyd's Bank needs to get better otherwise they will be losing their customers. My friends left them Bank as well because their are not providing good service. When I was leaving the branch I asked nicely the manager can I have your name he replied, we're not allowed to give our names to people. I asked for his name I just wanted to tell my manager that I've been to the bank and I spoken to that person. This is unacceptable
really bad service and bad management.a lady name jass very rude and i wait half an hour and they just chating with staff
Staff a very helpful and understanding to your needs. I was dealt with by a lovely lady called Pam! Treated me like a human being and was amazing at her job. I'm very thankful for the support she has given me :
Other than the little security guard who's words I ain't using staff know what their doing but they always are slow don't get things done any time soon it's a killer when your in a rush since 2010 area always been issue quickness
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