Kingston Vets

Reviews, get directions and contact details for Kingston Vets

About

A caring, friendly veterinary surgery where pets come first. Email us at [email protected] Visit us and meet the team at Kingston-vets.co.uk

Address: 59-61 Hawks Rd, Kingston upon Thames KT1 3DS, UK

Phone: 020 8549 3567

Website

State: Greater London

City: Kingston upon Thames

Zip Code: KT1 3DS

opening times

Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 8:30 – 10:30 AM
Sunday: Closed

Update Info

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Reviews

We've been bringing our 2 dogs and cat here for the last few years. We've always been very happy with the service and have come to completely trust Kingston vets with our precious pets. Recently our eldest dog became ill and eventually had to be put to sleep. Alison and Claire both gave him the best care right up to the end and were consistently kind and considerate to us at what was a difficult time. The receptionists have also always been welcoming and friendly, both on the phone and at the practice. Thank you!

 7 years ago (05-01-2018)

Absolutely amazing vets! Wouldn’t trust my border terriers with anyone else.

 7 years ago (27-01-2018)

The team here are great. I've been using this surgery for three years. Alison is a perceptive and highly competent vet and contrary to what a previous reviewer has said, she's always interested to hear how my cat is getting on and I believe she genuinely cares. Alison's advice is spot on and I actually appreciate her honestly. The surgery is busy because these guys know what they're doing and I believe the services they offer are good value for money.

 8 years ago (11-06-2017)

My worst nightmare. I visited the vet to get a general feel for the personality of the staff there as I believe animal care should be handled and provided by deeply caring and sensitive people. Everyone I met was so warm, caring and friendly. So I booked my cat in to be seen. I knew she had a serious problem and I didn't hold much hope. I was petrified the person I would see on the day would be brusque, seem uncaring, act frustrated, but assured myself based upon my visit that there was a greater likelihood she'd be warm, caring, sensitive and explain things kindly - which a person absolutely should do and anything less would be unacceptable. 

How wrong could I be. 

The woman walked in, no pleasantries, no warmth whatsoever, seemed hurried and my heart sank. Took a glance at my cat and without preamble said there's nothing she can do and she should be put to sleep. No conversation just straight into putting the animal down. I was so taken aback. Not at the diagnosis, I'm not daft, the cats got a massive tumour on the side of her head/neck and she's almost 18 years old. 

What disgusted me was the brusque manner of the woman. Zero humanity. Zero people skills. Zero conversation. Not remotely interested in discussing it with me. When I said I didn't brush my cats fur 16 minutes ago, her purring happily, to walk up the road and kill her she actually responded with there's loads more cats out there in rescue homes! Excuse me?! Sorry?! 

The experience I had with Alison stunned me. 

I mentioned regardless of whether the main issue can be resolved as my cat is quite old she's bound to have other issues and perhaps she could give her some antibiotics or something anyway. Alison then acted like 'oh for gods sake, fine I'll look at her properly' and quite frankly seemed about as uncaring, brusque and dismissive of the cat and my feelings as a person could be. 

Now I have no doubt this doesn't reflect the entire surgery and staffing, but I can safely say I'd never set foot in there again and I definitely would never let someone like Alison put my cat to sleep. 

I feel more like putting Alison to sleep and how I managed to leave without destroying the place I've no idea. People's feelings matter. My cat is akin to my child. My only family. Being a vet surely should involve a level of empathy and anything less is horrifically unacceptable. 

It's been over 30 hours since I went there and I'm still raging and feel ill from the experience. 

Totally unacceptable attitude towards care.

If anyone wishes to think I didn't like the diagnosis and that's what made me angry/have a bad experience, NO ITS NOT. The diagnosis was fine, I already knew and growing old, developing health issues is perfectly natural and a part of the circle of life. What has severely damaged me and left me furious is her manner. 

Avoid Alison like the plague.

I've just reread all the above and it falls way short of even beginning to express my anger at the moment. 

The experience with Alison is EVERYTHING that's wrong with the world today. I feel utter contempt for her approach and despise that she will outlive my cat. My cat brings happiness to the world, Alison brings rude, cold, brusque darkness to the world. If I were her I would strongly look at myself and question her conduct and how she comes across.

 8 years ago (12-05-2017)

Really good vets both Claire and Alison are always more than happy to help with everything! Such a friendly team! They have done so much for our pets over the years!🐾

 8 years ago (20-08-2017)

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Reviews, get directions and contact details for Kingston Vets

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