Joules Head Office

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Address: 16, The Point Business Park, Rockingham Rd, Market Harborough LE16 7QU, UK

Phone: 01858 435255

Website

State: Leicestershire

City: Market Harborough

Zip Code: LE16 7QU

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

Joules customer service is extremely disappointing/none-existant.  On the 13th May I joined a 'live' chat and after waiting for some time when I was 8th in line I was asked to leave my message and e-mail address and someone would get back to me.  On the same day I received an automated e-mail stating someone would get back to me with me within 4 working days.  Still waiting, have chased up answer on several occasions and keep getting same automated reply.  They do not deserve a star rating but to get your review to have enter one!!!

Accident. When visiting the Worcester branch on Sunday 18th July I had a fall. After picking myself up a young lady came over to ask if I wanted a chair.!! I said I had fallen over the large step and her reply was we have been on to the council about it.  This tells me I am not the first person to do this !!! The young lady went off never to be seen again. I thought you had to fill out an accident report for any member of staff or customer. Today I called  the store talked to Tom the manager who said oh they must have forgotten. But didn't seem bothered when I pointed out it's a legal requirement. Cross beyond words Charlotte Wilson  Today

I am disgusted with the quality of service from Joules. They do not respond to multiple emails.They do not allow you cancel orders mistakenly placed only minuets earlier, causing you an unnecessary trip to the post office.This company has a fast descending level of care for its buyers. I will not purchase another item from them as long as i live.I  hope people like myself refuse this company's dreadful service and look elsewhere.

I have shopped at a few Joules shops;  Metro Centre, Morpeth and other places and always have found the ladies working in your shops really lovely.  It’s nice to have good customer service as many shops are so poor at it. Keep up the good work. PS.  Love Joules products.

I bought a cardigan 4 weeks ago. It is a lovely long warm one which I was so happy to wear. Unfortunately although I have only worn it at home and only now and again it has bobbled all over. I am so disappointed as it was not a cheap purchase.

Whilst at the cinema Saturday watching Annie, I couldn't help notice that one of the little girl dancers was wearing your beautiful Jack Russell jumper I think it was from AW13.  I thought your marketing dept would be interested!?  Yours a big fan!  Clare Grinsted

Service appalling.  I have been emailing for 4 days to try to cancel an order, no response.

Appalling company, will never use again. Terrible customer service, rude, arrogant, unhelpful reception staff at head office.

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