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John Lewis, Leeds

  1. Leeds
  2. Leeds Department Store

Reviews, get directions and contact details for John Lewis, Leeds

John Lewis, Leeds
Address: Victoria Gate, Harewood St, Leeds LS2 7AR, UK
Phone: 0113 394 6200
State: West Yorkshire
City: Leeds
Zip Code: LS2 7AR

opening times

Monday: 9:30 AM – 7:00 PM
Tuesday: 9:30 AM – 7:00 PM
Wednesday: 9:30 AM – 7:00 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Purchased from John Lewis and waited a week for delivery. When their delivery crew arrived on Monday they were full of attitude and simply didn't want to deliver the item because it was heavy and he had a sore wrist. They claimed there was insufficient room to manoeuvre and refused to deliver and install the wash tower. We had to follow-up with their shipping dept who refused to listen to anything we had to say, despite providing the dimensions of our access and hallway which was almost twice the width of the product being delivered. Long and short of it, we had to cancel the order with John Lewis because they flat out refused delivery.nnOrdered the item from another well known company yesterday which was delivered and installed today Wednesday with no issue and no fuss. Drivers today couldn't believe our delivery was refused by John Lewis.nnWill NEVER order from them again. I hope this serves as a warning to others. Hopefully they have enough ethics to post my review with video and photos.nnHopefully they take action with their shipping dept, be it, in-house or contractors. Clearly delivery should never have been refused.
Unbelievable how Unbelievable unkept the cafe on the 4th floor.npretty much every table was full of cups and dining waste.nThe staff walked around and went back empty handed on 4 occasions while was there.npeople complaining about delays in food.nThere was no sign of management no sign of pride, zero engagement.nDon't get me wrong I love shopping in John Lewis, I love to treat my wife and daughter.nThe reason we didn't eat was if the outside service was like a bomb had hit it I couldn't imagine what the food prep area was like.nget a grip...nI wouldn't have given any star but it was the lowest option available!!!
Through to Leeds John Lewis, went to top floor cafe. Nice selection of sandwichs . My wife and I had soup, this was great value and warming on a cold day.nLatte and soup plus bread bun £9.40nLater on went back and had cream tea and coffee £8.75.nCafe very clean staff polite service good.nLovely store to look round, my wife also bought new dressing gown. Super quality and last for years.nAs always a nice experience to shop at John lewis
I bought a bosch speaker on 9 October.nnThis was sent out on the 10 October and JL messaged me to say it was ready to collect.nnWhen I went to collect the speaker, I was told it had been recalled by JL.nnI spoke to customer services who advised it had been recalled due to a fault with the product and I would be refunded within 7 days.nnSince then I have found the item was not recalled by Bosch but was recalled by JL because they had mis-priced the speaker. Rather than being honest and saying this, they have tried to place the blame with the manufacturer and lied.nnI spoke to customer services again last Friday nine days after ordering because I still had not been refunded. Eventually they confirmed they had received the speaker back and my refund would now be processed but it may take some time because they have lots of other customers also waiting for a refund.nnHow reassuring not!!nnIt's now 12 days since I ordered from JL.nnI have never been in receipt of the item I ordered, they recalled it without informing me leading to a wasted journey to collect it.nnI have spend well over an hour on the phone and chat to them.nnThey have repeatedly lied about what had happened and they are still witholding my money.nnI have been a loyal customer of JL for many years but will be shopping elsewhere in future.nnThe trust has been broken.
I experienced the worst customer service I have known at the Leeds store. I went to buy a microwave. The department was deserted apart from 2 young men chatting at the cash point. I informed them which one I wanted and then asked how I would collect it. I was told to drive to the customer collection point, if there was any spaces available. When I asked what would happen if I couldn't park I was told I'd just have to carry it. When I said I couldn't and was in fact parked right next to the doors at the top of the escalator next to the department, they said I could have it delivered for 19.99. I said I needed it that day and did they have a trolley I could use, they said no just baskets. Thats when I left. I believed that as one of the few traditional department stores still on the high street they still provided good customer service, I was wrong. I went to another shop where a young assistant carried a microwave to my car and loaded it into my boot. I was so upset and angry I wrote to customer services informing them . I got an automated answer promising a reply in the following 24 hours, a week later I was still waiting. I sent another saying I had no answer from customer services, getting the same automated reply, that was a week ago, I'm still waiting. Obviously when customer service ignore complaints about their own department they are not going to care about the service in the stores. After another bad experience in the cafe at the Bournemouth store last month I will not be in any hurry to visit any John Lewis store again
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