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John Lewis, Leeds

  1. Leeds
  2. Leeds Department Store

Reviews, get directions and contact details for John Lewis, Leeds

John Lewis, Leeds
Address: Victoria Gate, Harewood St, Leeds LS2 7AR, UK
Phone: 0113 394 6200
State: West Yorkshire
City: Leeds
Zip Code: LS2 7AR

opening times

Monday: 9:30 AM – 7:00 PM
Tuesday: 9:30 AM – 7:00 PM
Wednesday: 9:30 AM – 7:00 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

related searches: Victoria Gate Leeds, John Lewis store finder, John Lewis UK, John Lewis sale, Which John Lewis stores are open, John Lewis opening times, How many John Lewis stores in UK, John Lewis Sheffield
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Reviews
Went to the cafe upstairs. Nice and clean. The staff were all lovely and professional. We had the lemon cake, lemon meringue, with cappuccino and hot chocolate...all perfect!
We had an excellent experience thanks to Sophie in personal styling - who was spot on with what she picked out for my mum, thank you Sophie! And to Hannah on the Estée Lauder counter who really knew her stuff and taught me some effective techniques that have transformed my make up routine. Both Sophie and Hannah were great listeners and really cared about getting the products right for us. To top it all off we enjoyed a lovely coffee and scone in Benugo! Thank you John Lewis Leeds for nailing it with your customer service! We look forward to our next visit.
Shoe Department first floor.07/03/2024 16.15hrs.nI arrived at the shoe department about 13.30hrs; three female staff chatting behind the pay desk counter made no effort to stop their conversation and move from behind the counter to serve me, i assumed their supervisor maybe on late lunch, “cats away mice will play” so I left.nAlmost three hours later the same three staff had not moved and were still chatting. The shoe I picked up and moved hours ago had not been put back on display and fortunately it was my size, so I helped myself, it was a bit tight so I needed a larger size. At this point I decided these three shop assistants must be rooted to the floor, be chained to the counter and not have any peripheral vision. Moreover their conversation was more important than a possible sale.nOne boot off and to save me having to collect myself together and hop, my Fiancé took the shoe to the counter to ask for the next size, where he had to interrupt their conversation. At this point nobody volunteered to bring the shoes over to us so he waited for them to come out of stock and he did their job for them and brought the pair over to me, I tried them on and decided on my trial walk to the mirror they were too wide. Throughout this process not one of these three assistants stopped talking or moved from behind the counter.nAt the stage of putting my own boots back on and being left not knowing what to do with these shoes I didn’t want to buy, I looked for the self service signs and didn’t see any.nLike a dog with a ball I took them to the counter, the three were now down to two, but their conversation still continued. Neither asked me how the shoes were. So I said;n“Just to feedback when I buy expensive shoes I don’t expect it to be like a supermarket and have to help myself, or play chase like a dog with a ball in the park, and be made to feel guilty for interrupting their conversation and this would be the feedback I would be giving”. Obviously absolutely no customer loyalty and the thought of an apology never crossed their minds as one of them said,n“That’s absolutely fine”. Well if it’s fine to ignore chat all day and not come out from behind the pay desk it’s not a shop to which I will return. I’m guessing if supervisors are remotely interested they can check store CCTV or maybe pop some self service signs up. Better still I’m sure you have plenty of mannequins in the stock cupboard who could do just as good a job, work longer hours without breaks and be more cost effective and less ignorant to your client base.
An Unpleasant ExperiencenI bought a journal from the store in January, lost the receipt however the tag and packing is in place. The store refused to return it without the receipt and said ,'there are crooked people around stealing it from the store and then returning it'. Well the comment was not only racial, but having worked in retail, I am aware he could has easily retrieved the bill from the system with the date of purchase and my card details. I called the customer service and they confirmed that they could generate the bill at the store. The staff must be given some training on racism and your products should be traceable by the bar codes only, not needing a proof of purchase, like in any other store.
We went to John Lewis Leeds to look at prams/car seats/travel systems. We're a bit bewildered by the whole thing and hoped to get some advice. I'm pleased to say that Poppy was unbelievably helpful. She talked us through a variety of different systems and was incredibly knowledgeable and patient. She also helped us with slings. Thanks so much to Poppy, an absolute credit to John Lewis.
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