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John Lewis, Leeds

  1. Leeds
  2. Leeds Department Store

Reviews, get directions and contact details for John Lewis, Leeds

John Lewis, Leeds
Address: Victoria Gate, Harewood St, Leeds LS2 7AR, UK
Phone: 0113 394 6200
State: West Yorkshire
City: Leeds
Zip Code: LS2 7AR

opening times

Monday: 9:30 AM – 7:00 PM
Tuesday: 9:30 AM – 7:00 PM
Wednesday: 9:30 AM – 7:00 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

related searches: Victoria Gate Leeds, John Lewis store finder, John Lewis UK, John Lewis sale, Which John Lewis stores are open, John Lewis opening times, How many John Lewis stores in UK, John Lewis Sheffield
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Reviews
John Lewis at Victoria Gate in Leeds is a large department store, located over five floors. The store is spacious, modern and has a nice selection, stocking a good number of brands you’d expect to find here. The layout of the store was simple and easy to find what I needed; there was a lack of clerks on the shop floor, and I don’t think I interacted with a staff member on my most recent visit due to this.nnThe technology section is especially good, with a large selection of Apple Products as well as TV’s and general household appliances in a comfortable environment where the store still felt spacious while packing a lot of items in, leading to a better shopping experience.nnI feel the toilets here could do with being checked more regularly, as on my past visits here, I’ve noticed issues with cleanliness, but the rest of the store remains clean and tidy.nnAll in all, this is one of my favourite John Lewis locations in the north of England, and it is a location which the brand can be proud of.
John Lewis & Partners in Leeds is a modern and spacious department store located in the Victoria Gate shopping centre. It offers a wide range of products including fashion, beauty, homeware and technology. The store is well laid out, making it easy to browse, and its central location is very convenient for city-centre shoppers. Overall, it provides a calm and comfortable shopping environment.nnThe store is known for its quality products and trusted brands, as well as services such as personal styling and home consultations. This John Lewis in Leeds remains a popular and reliable shopping destination.
Fabulous store, the largest outside of London. Great selection, almost too large. You'll need to visit more than once. The carpark is adjacent
A good department store where you can find everything needed: we loved the tea and chocolate section, as well as kitchenware and cards. The prices are very high.
Very disappointing experience, mainly due to poor communication.nnFollowing a failed fridge freezer delivery, I was left without a fridge freezer for 15 days. However, the biggest issue was the lack of communication from John Lewis throughout the process.nnDespite repeatedly requesting updates and being told I would be kept informed, I made more than 30 phone calls chasing progress and received only two calls from John Lewis in return.nnI regularly had to contact John Lewis myself to find out what was happening with both the delivery and refund. Promised updates often failed to materialise, leaving me feeling that I was doing all the chasing while John Lewis took a reactive rather than proactive approach.nnTo be fair, John Lewis eventually acknowledged communication failures and other service issues in writing. However, I expected a much higher standard of customer care from a company with such a strong reputation.nnI was also surprised to learn that John Lewis does not offer customers a platform to leave public reviews about their overall service experience, only product reviews, meaning I had to look elsewhere to share my experience.nnProblems can occur with any retailer. What matters is how they communicate when things go wrong. Unfortunately, this is where John Lewis let me down most.
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