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John Lewis

  1. Horsham
  2. Horsham Store
  3. Steyning Department Store
  4. Horsham Furniture Store

Reviews, get directions and contact details for John Lewis

John Lewis
"John Lewis is a chain of British department stores operating throughout the United Kingdom and with international delivery across 37 countries.John Lewis at Home in Horsham is located on Albion Way in West Sussex.John Lewis at Home stores offer a range of departments and services aimed to help you make your home your ideal living space.This branch covers kitchenware, furniture, technology and more. It also has a Waitrose cafe, Home Design service and Gift List facility.Pop in and ask a Partner for the latest workshops, tasters and classes happening in store, or otherwise check the website and What’s On page for local events near you."
Address: Albion Way, Horsham RH12 1LP, UK
Phone: 01403 214740
State: West Sussex
City: Horsham
Zip Code: RH12 1LP

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

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Reviews
Beyond disappointing this cafe. I’ve complained to customer services in store and online yet no one actually seems to try and do anything. Photo taken on Sunday at 12.00. Today, the only option in the kids lunch bag is an apple. I was told when in store they pick items off the shop floor, I can say for a fact they had bananas and oranges downstairs, so why has jobs made this effort to go and pick them. The sandwich option is always so poor as well. That is down to staff not ordering enough in. If you have an issue with suppliers, it’s time to get a supplier that will actually provide you with the stock No kids bottled water, ever. One excuse is they are understaffed, next is suppliers. They are again running on reduced menu. I think enough is enough now John Lewis. It’s a shame because the the cafe massively lets you down. The John Lewis shop is nice enough staff a bit rude sometimes but way of life and the Waitrose is good. I especially love the bags of food donations ideas next to the tills.
Great range, lovely atmosphere and fantastic customer service. John Lewis is laid out over 2 levels and there is a lovely Waitrose and a Waitrose cafe to enjoy. I would certainly shop there again. Below scores are out of 10 Customer Service 10 Atmosphere 9.5 Presentation 10 Products 10 Location 9 Parking: Lots of parking available. First 30 min is free of charge. Overall 9.5
Why wait to tell us only five dishes are available when we have been queuing for 15 minutes...! I really wouldn't have bothered queuing if I'd have known most of your menu wasn't available. Staff are lovely as individuals, but as a team and a cafe... just a let down for the John Lewis name really. Cafe team, please think about the customer experience. A little bit more thought and communication would go a long way. A note saying what you have available that people can see in the queue would be a start....
It’s nice and tidy. Really hard to park at the times. We’ve bought a kitchen scales which weren’t great but got refund easy enough.
Unable to speak to anyone in Horsham store regarding getting costs for curtain fabric. Put through to central call centre who were unable to help, you can’t do click and collect on curtain fabrics from catalogue book as product code is for manufacturers not John Lewis. I was told I would have to go into store to obtain a price per metre. John Lewis get your act together this customer service is rubbish. Also, the web gives the public a Horsham contact number for the store which goes through to a central call centre. What a waste of time.
JL and Waitrose excellent shopping experience plus good coffee and cake. Parking excellent plus free 30min and £2 parking refund when you spend £10.
We came here today as a family to meet santa. The staff that were working in the grotto were amazing and so kind. We were worried about my 3 year old as he can have random meltdowns but he was so good and that is thanks to santa and his little elfs. Just a massive thank you to you all there
Very disappointing. Tried to purchase a dinner set, only to be told that the price displayed on the shelf was not what was on the system. Was informed that they were under no obligation to sell for the displayed price.
Really nice shop with some lovely stuff. Utterly crazy that the returns desk is upstairs in the queue with everyone else when customer services is downstairs and invariably very quiet! Cafe is nice too, good food and great coffee. A really good place to sit and watch the world go by while having some breakfast. A little expensive maybe. Staff are always friendly and helpful.
Customer expectations exceeded today by Kevin in the baby department. He couldn’t have been more helpful, he even went the extra mile by presenting us with a pink toy bunny for our granddaughters birthday Thank you Kevin , you are a credit to John Lewis
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John Lewis map

Directions to John Lewis with public transportation

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Bishopric 120 meters
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Rushams Road 220 meters
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Rushams Road 250 meters
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Reviews, get directions and contact details John Lewis.

Horsham store

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