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Reviews, get directions and contact details for JLA Ltd

JLA Ltd
Address: Meadowcroft Ln, Ripponden, Sowerby Bridge HX6 4AJ, UK
Phone: 0800 591903
State: West Yorkshire
City: Sowerby Bridge
Zip Code: HX6 4AJ

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
Such a shame! This Company used to be fantastic, great machines, great service team and helpful, informative but not pushy sales and admin personnel. We had the pleasure of first using JLA Limited over 10 years ago and considered them the perfect company, who I would regularly recommend to friends and associates. However for some reason over the last 6 years or so the company seems to have lost its ethos, resulting in our company writing this review. The company now fails on all levels. The incessant calls from sales staff asking if we want to upgrade our machines or if we would like other products they offer, these people have no idea as to when calls have previously been made. Along with Service admin staff who are quite happy to repeatedly call asking to book in annual services even though these services have previously been booked in. In the event of a fault with the machine, even with knowledge of the known fault, engineers will arrive on site not fully prepared to mend the fault, taking advantage of additional call out charges and hourly rates noting that most jobs tend to last just over the half hour mark enabling the company to charge for the full hour. When invoices are questioned certain members of JLA's accounts department refuse to acknowledge the companies mistakes unless pressed very hard with insurmountable evidence against the company. We were looking at updating our machines with JLA but have been reluctant to do so fearing the build quality of the new machines may have deteriorated along with the rest of the company. I can understand that the company would much prefer customers to lease their machines and be under warranty contracts but by treating owners of machines as they do undermines all trust and faith in a once great company. I'm sure the JLA directors are happy with the year on year improved financials of the company but feel they need to address the disjointed way the company now operates. We have since found an alternative company who offer everything JLA used to and they appear to have found a balance between the accountants running the finances and the overall customer experience. I would not recommend JLA Limited as it is now.
7 years ago (30-10-2017)
Used JLA as they rang me a few times, more pestering really but did need an appliance. Been nothing but hassle from day go. Ordered my fridge in February and my issues wont be resolved until mid May! As soon as i paid for the appliance i heard nothing, when it was eventually delivered it came in a large wooden crate which i was asked to pay £200 for the guys to open for me! Never heard anything of the sort! The fridge came at a time i specified not to. Slap bang in the middle of my busiest time. The equipment was left on the pavement outside amongst the homeless. I had to open the crate as it wouldn't get in the doors without. This meant i then had 2 fridges that my staff could not work around. When opening up the fridge i had to assemble it myself which i was not told so. When assembling i came across cracks and chips in the glass. I now have a cracked fridge on the front of my shop which is a danger to my customers. But JLA don't want to know now because i've paid them 3 thousand pounds for this fridge. I have rang and rang to get this glass fixed so just decided to pay for a new pane as thought it'd be easier than trying to get something back. Turns out not as now i have to wait 5 weeks more for this panel but only found this out after i had paid £300 more. The whole point in buying this fridge was to build my new counter around and its been nothing but hassle. I've had to pay professionals to come in and build it, ive had to stay late, i've had to keep customers away from the glass. Never again will i use this company all they want is money and nothing else. When i want to speak with the people i have dealt with they are always busy and will phone me back but guess what they never do. I've bought lots of appliances this year and will be doing for the foreseeable future as im refurbishing but i will never ever use this company.
7 years ago (18-04-2018)
Great service - came out on the same day I called.
7 years ago (26-03-2018)
absolutely disgraceful company, charged me twice for the same job and when i complained they froze my account meaning i had to pay up front for all my jobs. katie from customer support is one of the worst people i have ever dealt with. she was convinced that i should pay twice for the same job making up reasons as she went along and refusing to listen to the facts . £118 call out charge for just turning up plus labour at an extortionate amount. would never recommend to anyone
7 years ago (21-03-2018)
Great place to work. Great people, clear mission, always looking to be better and to grow more.
7 years ago (19-02-2018)
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