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Jade Palace

  1. Truro
  2. Truro Restaurant

Reviews, get directions and contact details for Jade Palace

Jade Palace
Address: College Way, Gloweth, Truro TR1 3GD, UK
Phone: 01872 272022
State: Cornwall
City: Truro
Zip Code: TR1 3GD

opening times

Monday: 4:45 – 9:45 PM
Tuesday: 4:45 – 9:45 PM
Wednesday: 4:45 – 9:45 PM
Thursday: 4:45 – 9:45 PM
Friday: 4:45 – 9:45 PM
Saturday: 4:45 – 9:45 PM
Sunday: 4:45 – 9:45 PM

Update Info

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Reviews
We have used Jade Palace in the past and have always been delighted with their food. However, tonight's order home delivery was way below average. We had two main courses, one of which was half rice, and a portion of banana fritters. Both meals were absolutely drenched in sauce to the extent I couldn't taste either the meat or fish, and ridiculously sweet. I would, and have paid more for such s meal, but on this occasion I feel totally ripped off @ nearly £25!!
The chefs here seem to be Thai and British. No more Chinese chefs. Also, it seems some of their items like pork ribs were frozen and microwaved before tossing in the wok. The noodle dish I bought was bland and the Salt and Pepper rib was too dry.
We order from this place a lot and it does often take a while but tonight was definitely worse than usual. The food was due to take 1hr 20 minutes, understandable on a Saturday night. I called after 1hr 40 and they said it would be 20 minutes. I then called after 2hrs 10mins and they said it would be 5 minutes. Finally, it arrived after 2hrs and 30 mins! Hugely disappointed in how long it took, I really wouldn’t have minded as much if they’d just kept me up to date or been honest about how long it would be! When it arrived our egg fried rice was only ¾ full which is unusual for them, but the other two dishes were great. They’re usually great but pretty disappointing on this occasion, definitely worth calling early if you want an honest estimation on when your food will arrive.
Ordered takeaway for myself and husband via online ordering service. Chose the 7.50pm slot for delivery and paid via card. Phoned Jade Palace at 8.20pm as nothing had arrived. Was told that they were busy and it would be a while as they hadnt started cooking it! But no apology. Tried phoning again at 9pm to find out what was going on- but it seemed the phone was off the hook until close of business! Food arrived at 9.40pm- just before bedtime!! Nearly 2 hours late- no apology from driver. Food wasted as didnt want to eat at nearly 10pm. Never used Jade Palace before and certainly won't be using again. Not a happy customer and definately dont recommend.
Please no one else have the same aweful experience as mine, waited 45 minutes past the 25 minutes i was originally told, sat in a stuffy waiting room that felt like i was waiting to be hung it was that depressing, all the while sat next to a freezer full of goodness knows what, roadkill? sure tasted like it, also the dirty looks from either homeless residents or i assume to be the delivery drivers didn't go down well, in my humble opinion not worth a single penny of my actually hard earned money.
I have tried to give this place a chance several times but they have let me down consistently. When they get your order right which isn't often the food is bland, oily and often tastes "funny". The dishes marked hot are not as hot as the dishes that don't have a heat rating and their Chicken Chilli Masala which doesn't say it's hot after it like the other hot dishes is like eating lava - it's so hot as to be uneatable and I love hot spicy food and you can't taste the dish. Couple all this with staff that don't really care about getting dishes wrong etc and the fact that it costs more for a takeaway from them than it does to sit in a decent restaurant in town and it all adds up to somewhere to stay well away from.
Ordered my food got told it would be an hour to and hour and half, waited 2 hours !! Phoned up and then got told they hadn't even started cooking our food . So then had to wait another 30 minutes, finally when we got our food it was definitely not worth the wait greasy and bland ,also my partner had ribs and he ended up being very I'll and sick within 2 hours of eating it . WILL NOT BE ORDERING AGAIN .
After being a loyal customer of this establishment I am disgusted at the customer service I received this evening!! After phoning to place an order specifying that I don't want veg in my dishes I turned up to revive one with, so I asked if I can change it to one that hasn't got veg as I can't eat it, to which the woman behind the counter raised her voice at me telling me I will have to pay for another, she didn't even offer to remove the veg for me and send me on my way! After 10 years of being a customer you should know I don't have veg in the dishes I order, and two even if you were right your services should be to find a solution not treat your loyal customers with such disrespect!! Safe to say I will NEVER use jade palace again!!!!
I dont really review takeaways/restaurants online but i had to with this place. If there was a 0 star option i would definitely use it. The worse chinese i have ever eaten. Ordered beef chow mein and it tasted like it was cooked days ago and just reheated. It was so dry i didn't even bother eating it. The rice wasn't that great either. Ordered 2 dishes and a rice and it came to 18 pound, waste of money! I definitely won't be going back and i would advise everyone not to bother with this place.
A blatant disregard to social distancing measures, if you value your own health stay away. They have the nerve to offer NHS staff discount, a complete disgrace. I hope they get their comeuppance.
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