InsureandGo UK

I took out the most comprehensive policy offered, reassurimg called Elite. My flight to Bristol was cancelled so i returned to Gatwick 8 hours after I was supposed to land in Bristol. I hired a car to get home. I have subsequently been told that i was returned to my 'home area' which is the UK apparently and was not delayed as the flight departed less than 12 hours late. The fact it was to a different city was immaterial and the fact I got home 12 hours later than I otherwise would have is apparently immaterial. I am ow advised I should have chosen an 'add I'm from a drop down menu and added flight disruption. The wording of the policy could have been clearer and I think comprehensive cover ought to include being returned to a different airport.
1 7 years ago (21-03-2018)

Avoid this company in your life. I've been waiting for 1 year for a stolen case. And it is still ongoing. It's too much to give them even 1 star
1 7 years ago (21-03-2018)

This company will take money but will not deal with a claim after nearly 6 months. I think it's time for the financial conduct authority to step in.
1 7 years ago (10-11-2017)

Terrible. Easy to buy, hopeless when making a claim
1 7 years ago (22-11-2017)

AVOID !!! Do not make the same mistake as we all did. the ombudsman website shows that Insure and Go / Mapfre is one of the most complained businesses. 18 months since incident its still ongoing ! cant believe these clowns are still allowed to do business
1 9 years ago (22-04-2016)