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Reviews, get directions and contact details for Infinity

Infinity
"Welcome to London Infiniti, your first and only Infiniti dealership in London! Our new building hosts many comfortable amenities for our customers. From a large showroom floor to a cozy customer lounge with gourmet coffee and free Wi-Fi, our dealership has your comfort in mind, and our staff members are always excited to make you feel at home! Our newly designed online dealership, londoninfiniti. com, boasts both Infiniti new-vehicle showrooms, as well as the ability to compare your Infiniti to its competitors, read recent Infiniti car reviews written by Canadas most decorated automotive writers, browse our certified preowned section, build and price your next new vehicle, and much, much more!"
Address: 11 Castle Mews , London N12 9EH, XGL, GB
Phone: 07903 550019
State: XGL
City: London
Zip Code: N12 9EH

opening times

Monday: 09:30-17:30
Tuesday: 09:30-17:30
Wednesday: 09:30-17:30
Thursday: 09:30-17:30
Friday: 09:30-17:30


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Reviews
Neil in sales was very enthusiastic, attentive, and knowledgeable. He picked up on small things I mentioned and without me asking, fixed those small things. I bought a used 2022 QX55, and he and his team went above and beyond to ensure I was happy with everything. Gave me a great deal on my trade in. Paul in finance was very thorough and not pushy, he took the “providing details and information” route when outlining all the ‘extras’ that were possible and wasn’t pushy when I said no. I would recommend this dealership, I felt special and taken care of. Extra bonus points for not addressing my husband instead of me when I brought him along with me.
Recently purchased a Nissan rogue with the help of Manger Joe and Salesman Neil. The customer service exceeded my expectations. It was a no pressure sale with all the information I needed to make a decision on my own. I was given numbers and walked away with the information for a couple of days. I requested a test drive and a vehicle was ready to go out when I arrived. Neil was very informative about all the features the vehicle has. After the test drive it was easy for me to make my decision. The team at London Infiniti have definitely earned my business and I will return for my next vehicle needs.
I had a fantastic experience purchasing a car through Neil Zhou. He promptly answered all my inquiries about the car I was interested in and then I purchased the car. Thanks to his attentiveness and excellent customer service, and I couldn't be happier with my new car. The dealership is very professional and well-managed. Assad handled the paper and provided all the warranty information in a professional manner. The experience here was definitely worth it!
I am less than satisfied with the subpar service I received. My vehicle was there for 7 days for service with absolutely no communication from the dealer about what was wrong or when it would be ready. I was not offered a loaner or a an apology for not getting one despite us asking for one multiple times. When the vehicle was ready for pickup we expected at the very least the service manager to come out to talk to us or maybe a complimentary clean to say sorry for the inconvenience That too was a disappointment. However the service there has always been subpar so nothing new here. I don’t recommend this dealer. Being the only dealer in town I would stay away from this brand.
DON’T TRUST THIS DEALERSHIP! Once they have your money they don’t care about customer service. They have 15 managers for every aspect of the dealership and NO ONE talks to each other. This dealership is what makes people not trust mechanics and dealers. First time using a different dealership in 15years and I regret giving these people a dime. I will still be contacting the MTO about them certifying a car with a broken hood latch and an oil leak and also for letting an apprentice “safety” my car and not actually checking over his work. DO NOT TRUST THESE PEOPLE
Brought my car here for a ECU reprogram because it gives a very intermittent code for MAP sensor out of range. Dealer only service of course. Usually I stay away from the dealer let alone let anyone else work on my car. Got the car back and for whatever reason the Infiniti badge was ripped off my engine bay. I followed up with them telling them hey it was on literally an hour before I brought it in and they didn't seem to care all that much saying someone will call me back with no answer. Like wtf guys... Like I get it it's a small detail but it clearly happened in your service department but won't do anything about it Update: Have called these clowns 3 times now and they tell me it will be sorted but been a month and a half now...
Just picked up my Q50 Infiniti after 8 weeks of being there for repairs. Thanks to Mike for making all the repairs happen. Thanks to Bryson for doing a 10 star detail on my Q50. Thanks to Mike the mechanic for always doing a stellar job on my car. Cheers to all
Great experience with car purchase through Trevor E. Trevor responded to many requests for information about thd car I was interested in. Due to his attentiveness and excellent customer service I made the drive to London and am loving my new car. Very professional and well run dealership. Assad processed sale and provided all warranty information professionally. Worth the drive to London !
I recently had the pleasure of purchasing an Infiniti vehicle from the London Infiniti dealership with the assistance of Neil Zhou. Neil's professionalism and dedication to customer service are truly exceptional. He was incredibly knowledgeable about the different models and helped me find the perfect car that suited my needs. Neil's patience and willingness to answer all my questions made the entire process smooth and stress-free. If you're looking for an outstanding car buying experience, I highly recommend Neil Zhou at Infiniti London.
We just bought an amazing Macan S from London Infiniti and could not be happier with the entire experience. Our sales associate, Neil Zhou, is the consummate professional, very attentive to our needs and detail and my husband and I would highly recommend doing business with Neil. Loving our new Porsche!
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