Impact Repair Centre Ltd

Reviews, get directions and contact details for Impact Repair Centre Ltd

Address: Lifford Ln, Birmingham B30 3DY, UK

Phone: 0121 415 7500

Website

State: West Midlands

City: Birmingham

Zip Code: B30 3DY

opening times

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

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Reviews

I would just like to thank all the staff at Impact repairs for a fantastic repair to my minibus. yes I waited a little longer than expected but this is not always the repairers fault, waiting for parts and authorisation from insurance companies etc. The wait was well worth it. How people can give 1 star stating they had to wait a time but praise the workmanship is beyond me. thank you again.
Garry Griffiths
Cavalier Travel

 8 years ago (29-11-2017)

Quality car body repair group in thr Midlands

 7 years ago (29-03-2018)

The repairs were great and the car was given a full valet afterwards. However, It was very difficult getting a courtesy car. I requested a call back from the garage when the repairs were approved by the insurance company but no one called. I chased it up a few times and ended up going 2 weeks without a vehicle. This really let them down because the mechanics did a fantastic job.

 8 years ago (14-06-2017)

If I could rate these as 0 stars I would. 

Their services was terrible. First they take your car and give no indication on when they'd contact you. Then when you ring them to get more information the one receptionist treats you with utter contempt as if you are interrupting their day. Fortunately the other receptionist is a bit more sympathetic, but still they appear to not communicate within their team.
First my insurance company sent emails which they didn't read, so my car wasn't signed off to be fixed and I had to chase it up with both companies (the insurance company was very helpful in this situation). 
When I asked for an update the next day or at a certain time they promised they'd give one but never did, but I basically had to wait nearly two weeks for a minor bumper repair with little to no information or communication as to when it'd be fixed. 

If I'm ever in need of repairs from my insurance company again I will be asking to be sent elsewhere if possible.

 10 years ago (23-11-2015)

Good repair but it took ages

 8 years ago (10-05-2017)

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Impact Repair Centre Ltd

Reviews, get directions and contact details for Impact Repair Centre Ltd

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