Il Bertorelli

Good food and drink but extremely poor service. Having one member of staff to serve an entire restaurant on a Saturday evening is not acceptable. Especially when that entails waiting 20+ minutes to place a drinks order and plates not being cleared from the table. After finishing our mains we waited at least 20 minutes for plates to be cleared and decided enough was enough and left. In a time when people are justifying wether to go out or not this was not an experience that will be memorable for the right reasons.

21st wedding anniversary. We ordered off the A La Carte menu. 1 main sent back, a Tropicale pizza premium so paid extra it had 1pc ham, 1pc pineapple and cheese per slice. Absolutely smothered in chilli jam which wasn't mentioned on the menu. No basil whatsoever. Thin slimy and bendy. Queried with the waitress and she blamed the company as it met the standards required. Sent back warm cookie dough dessert, it was like saw dust, crumbly hard and cold and after 15 mins arguing with waiter the ice cream was still in tact so definitely stand my ground on this one. Again they said it met the standards for the company. If this is the case we will definitely not be eating at any Bell Italia venue ever again. Disgusted with food and service and attitude of staff.

The food was tasty. The atmosphere was standard chain restaurant quality with plain tables and bright lights. The service, although the restaurant was not busy, was at a snail's pace. In the end I walked over to the staff and made our wishes known. Vegetarian options: Vegi choices were plentiful.

Went here for dinner, Bella Italia is always a good go to, haven’t been here for a very long time, the menu has definitely had a revamp, although they still have the Funghi Arrosto which has always been a go to for me and that defiantly didn’t disappoint. The meal in general was really good, the only downfall was the fact that we had to wait 30mins when I had called earlier in the day to book a table and was told not to bother as they weren’t busy, on arrival I was told they were very busy and to come back in 30mins, the member of staff did apologise for telling us not to book a table. Funny thing is the restaurant was pretty much empty... Was a good meal though.

We had a few vegan options here, not a hig vegan range but they are quite good.

Enjoyed the meal here with nice staff who were run off their feet. We were in a rush for the theatre so unfortunately couldn't have starters or pudding. Meatballs and spaghetti were superb with decent garlic bread to mop up the sauce.Food: 4/5

Loved it - £5 pasta - lots of people turned away as one lovely girl and the one chef on duty.Food: 5/5

We had the 2 course set menu. Good value for money. My only disappointment was the portion size of the garlic ciabatta we had with our lasagna, very small for the price, wouldn't order it againFood: 3/5

Service was really good and fast. Really helpful staff, explained the menu to us and asked about allergens, intolerances and dietary restrictions. Food was really good, haven’t eaten here much but was an enjoyable time. I bought the ham hock carbonara which was full of flavour and the tiramisu was amazing! Definitely recommend and will be back. We were served by Elijah I think. Also gave me a nice birthday brownie plate which was delicious and so thoughtful! Thank you

Firstly, excellent service from Chloe, she was great. Went on a Sunday lunch restaurant was very cold. Table was not stable so had to prop up with what we could find. Food was poor. Garlic bread is just butter bread, pizzas very average. Shame staff are let down by poor management of this chain.