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HSBC

  1. Edinburgh
  2. Edinburgh Atm

Reviews, get directions and contact details for HSBC

HSBC
Address: 118 Princes St, Edinburgh EH2 4AA, UK
Phone: 0345 740 4404
State: Edinburgh
City: Edinburgh
Zip Code: EH2 4AA

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

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Reviews
I'm not sure how many stars to give as the HSBC branch I'm in is very nice, and they're allowing me to sit in the Premier area and write this rather negative review about them. And the staff member who met me was very friendly, and equally exasperated about their stupid systems that make communicating with them so hard. The problem with this bank is getting through to anyone. I have an account with them that I haven't used in ages and don't have all the right numbers to get through on the phone. So I can't call them. And when I walked in the charming Polish woman who greeted me said I would have to wait two hours before being able to meet anyone. I then asked her if I could make an appointment and she said "yes, but you still have to wait two hours as they'll need ot verify your identity and account." What? Why do they need to verify me before speaking to me? What's wrong with these people? Do they actually want clients who are ordinary folk or are they content to deal with corporations and their nefarious tax avoidance tactics? Is their phone system just a means of keeping the general public out? I've actually been trying to speak to one of their business reps since I opened my account in Liverpool several years ago, with a really nice bloke called Kartik. But then I moved away, and so did he, and I was then told to address the automatic systems that seem designed to keep me out. On the branding front this doesn't make sense. They promote themselves as being cool and friendly and invest millions in creating awesome branches, and yet getting through to the (nice) people on the inside is so difficult. Why?
7 years ago (27-01-2018)
Nice staff and very modern when I comes to things like deposits due to it being self service
7 years ago (12-02-2018)
I dislike their customer service setup- seems impersonal and meant to cut costs. Anything you need to get done has to be booked and reserved in advance.
7 years ago (06-05-2018)
HSBC UK is absolutely useless to contact by phone especially from Australia. You cannot seem to contact a branch but get kicked into the worldwide system and wait and wait and wait. There is never a good time and as a customer service it is a disgrace. We had a contact to see to our needs in Edinburgh but he appears to be no longer with the bank. Great!
8 years ago (01-12-2017)
I opened a bank account with HSBC over the phone and was asked to go to a branch to verify my documents. Due to a time crunch, I was advised to just do a walk-in at this branch. I was served by Sarah Stevenson and she did a fantastic job explaining all the details and getting the job done. Good experience.
8 years ago (18-07-2017)
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