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Houghton Medical Group

  1. Houghton le Spring
  2. Houghton Le Spring Health
  3. Houghton Le Spring Doctor

Reviews, get directions and contact details for Houghton Medical Group

Address: Church St, Houghton le Spring DH4 4DN, UK
Phone: 0191 584 2154
State: Tyne and Wear
City: Houghton le Spring
Zip Code: DH4 4DN

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
What a absolute disgrace of a doctor's surgery.nI have been registered here for 15 years, however in the last 6 months this place has gone to the dogs. I have been trying to get a appointment for 4 weeks. I call when they say at 08:30 to be told I was caller 25. Finally get through but no appointments. Call the next day, to be caller no 8 but no appointments. Its like groundhog day, every morning for 4 werks the same damn thing NO APPOINTMENTS.nToday's excuse was there were only 2 doctor's on due the staff illness.nSo I asked if I come to the surgery at 08:30 will I get an appointment to be told not necessarily!nSo basically you've got no chance of seeing a doctor, no matter what you do!nSTAY CLEAR OF THIS SURGERY
I received an email stating my child’s flu and Covid jabs were due, I rang the practice to book my 12 year olds jabs to be told they would do her flu but would need to speak to nurse when in appointment. Turned up went into the nurses room to be met by an interrogation from a very rude, unprofessional, obnoxious, undermining nurse, to be refused the vaccine for my daughter, I’m 43 and don’t appreciate being spoken too in that manner by anyone
From making appointment to seeing dr. Carter, dr. Dawson, Lauren for bloods etc. to Stacy on reception we found the whole process faultless with top notch customer care and service. If we had paid privately we couldn’t have had a better experience. This surgery is nhs at its very best.
Well this doctors isnt exactly convenient. You can never get an appointment. All you get told is to call back in morning of afternoon. Which even if you do call when told to your still not guaranteed an appointment, I rang at exactly 8:30am on a few occasions as advised and then was 9th in que at waiting for my call to be answered for an appointment, was then told appointments were now taken and to call back later to book one,which again the same thing happened but was 5th/6th in que. You also can NEVER book in advance! Well Im never able to anyway. It also doesnt matter what the appointment is. I have mental health issues which they obviously know and it takes alot for me to call in the first place and then to not get anywhere I am always left feeling like I dont matter, which doesnt exactly help my mental health even know the doctors are ment to be there to support people and they arnt. Instead making people feel worthless. I also called today for an appointment as I am having problems with nearly passing out and its very often, but apparently its not important enough for an appointment now or to even book one. I was of course told to call back tomorrow
Absolutely useless staff even worse doctors place needs shutting down and burning only been registered there 2 month and it was the worst mistake of my life
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