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Horizons Restaurant

  2. Kinghorn Bar
  3. Kinghorn Food
  4. Kinghorn Parking
  5. Kinghorn Meal Takeaway

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Horizons Restaurant
Address: Pettycur Bay Holiday Park, Burntisland Road, Kinghorn KY3 9YE, UK
Phone: 01592 892200
State: Fife
Zip Code: KY3 9YE

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Reviews
Had a few meals in this hotel in the past week each and every meal was perfect ,and the staff were great and polite nothing was too much trouble for them x
8 years ago (29-09-2017)
Only gave 2 stars cos food was good (not great) and same for the service. Here's a copy of the email of complaint my mother sent to the management of the restaurant after a very uncomfortable experience just over a week ago. Emailed it on Monday and other than an automated email acknowledging receipt and promising prompt reply, such reply was unforthcoming, never mind an apology. The food was acceptable and all but one of the servers was pleasant, but the handling of this was very bad. Apart from not informing us, they didn't even offer transport along the road to a cash machine ... there were 7 of us there for an annual celebration so no one with a car. "Dear Sir/Madam On Friday 18th, my husband and l had a table booked for seven of us for a family celebration at your restaurant. This is a rare occasion, we usually only get together once a year as my husband's sister and her husband live on the south coast. We were so looking forward to having a slap up meal and great company with a beautiful outlook over Pettycur, the view being the main reason we chose your restaurant. I was shocked and dismayed to find out on arrival, by means of a notice at the restaurant entrance, that, due to 'network' problems, there were no facilities for credit/debit card payments AND found out from the staff that the cash machine you have on the premises was inoperable having been broken into a week ago. I asked if anyone had tried to call me to let me know, since the table had been booked by myself some days before, and was told that someone from your restaurant tried to call an hour earlier but obtained no reply. There were several of us in the house since late afternoon and no one heard the landline ringing. When I got home, I doubled checked to see if a call may have been missed but there was no voicemail. NO one had called. I have to say that I was personally MORTIFIED, because it was my intention to pay for this meal as a treat for everyone and as it turned out, we all had to cobble together enough cash to pay for it, VERY embarrassing! It was a lovely meal, we did manage to have a good night and most of the staff were very pleasant and somewhat apologetic, but I did feel towards the end of the meal that there may have been some worry we may not have been able to pay the bill which was presented to us, somewhat SMARTLY at the end of the meal, putting a bit of a damper on the evening. As it turned out, a few of our company had cash, being on holiday, and we did manage to come up with amount for the bill of just over £300 PLUS a substantial tip for the staff. In any case, we DID pay the bill in full but I'm writing to say that an organisation such as yours should have a back up in place for such eventualities. I'm sure we were not the only people disappointed by the fact that neither card payment nor cash withdrawal facilities were available. You have a large holiday park as well as daily visitors, and must have missed out on a lot of business. I'm sure you are aware that there are small, inexpensive card readers using the mobile network that small businesses use. Surely you could have had something like that as a back up, as I appreciate you may not be responsible for network issues. However, I also feel that it is bad business for you not to have you cash machine mended or replaced within a day or two. MANY of your guests and visitors must have been so disappointed by the lack of this. Then, and most importantly, you FAILED to inform me of the lack of these payment facilities prior to arrival and words can't express my embarrassment at my inability to treat everyone. NO ONE called me and yet there was plenty of time and opportunity for you to do so. Obviously, had l been aware, I would have ensured that I, personally, had sufficient cash. I am so very disappointed and look forward to hearing your response at your earliest convenience. " Apparently their 'earliest convenience ' is NEVER!! The food is passable and the higher prices only mitigated by the view but WE WON'T be back AND this will be on Facebook!
8 years ago (26-08-2017)
Went for dinner on Tuesday - wasn't sure what to expect as never been before - everything was lovely - beautiful view, delicious food for us adults and kids and great service. Was glad to see a gluten free menu with a good choice - I had a lovely burger which was a nice treat as so few places have gluten free buns, all 4 adults and 2 kids enjoyed there meals and would definitely go back. Pool and jacuzzi looks great as well
9 years ago (22-07-2016)
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