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Hops Travel

  1. Grimsby
  2. Immingham Travel Agency

Reviews, get directions and contact details for Hops Travel

Hops Travel

About

HOPS TRAVEL situated in Grimsby town -
OFFERING ALL YOUR HOLIDAY NEEDS FROM LATE & LIVELY TO LUXURY HOTELS & CRUISES!

CALL 01472361461

Address: 15 W St Mary's Gate, Grimsby DN31 1LB, UK
Phone: 01472 361461
[email protected]
State: North East Lincolnshire
City: Grimsby
Zip Code: DN31 1LB

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

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Reviews
would put 0 stars if possible. My mum has used this agency for 16 years. She booked a 5 day cruise through them for herself and my sister - my sister has special needs, my mum is elderly and has problems with walking. She booked a taxi service for airport/hotel/hotel/cruise ship transport to alleviate any problems with having to find taxi's in America. The taxi did not turn up at the air port, Hops were less than helpful and advised her to get a taxi from the rnak which they did. They were assure the taxi to take them to the cruise ship was booked and woudl pick them up from the hotel the next mmorning. After waiting for an hour in the hotel recpetion my mum contacted Hops to be told it was held up in traffic. She waited another 45 minutes and called again to be told the taxi was waiting on the street corner - in Manhatten - they dutifully went to the designated corner with all of their bags, no taxi, they waited another 30 minutes before returning to the hotel. Another call to Hops amd they were told it was on the corner - the concierge went out with them and there was no taxi on ANY corner waiting for them. the hotle then booked them another private cab to the cruise ship - thye got to the ship only a short time before it sailed. My sister was so upset and traumatised by the whole event that she wanted to come straight back home and it totally ruined the holiday for both of them. On her return mum contacted Hops and was told the lack of taxi was all her fault as she hadn't got "the vouchers" she needed - at no time of booking the taxi's were vouchers mentioned. She was also told that Hops had not booked the taxi - the cruise company had - but, as mum stated - she had handed over money to Hops to book the taxi. The manager of Hops was patronising and rude and the conversation culminated in the MANAGER of HOPS TRAVEL putting the phone donw on my mum! Appaling service - wouldn't trust this company any more. Totally ruined the break for my 73 year old mum and sister.
7 years ago (20-09-2017)
Surperb "family" travel agent that try their hardest to obtain the best holiday for your money and will NOT sell you anything substandard just to get a sale. Highly recommended.
8 years ago (26-10-2016)
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