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Holiday Inn Sunderland - City Centre, an IHG Hotel

  1. Sunderland
  2. Sunderland Hotel

Reviews, get directions and contact details for Holiday Inn Sunderland - City Centre, an IHG Hotel

Holiday Inn Sunderland - City Centre, an IHG Hotel
Casual hotel featuring breakfast & an industrial-style cafe/bar, plus a fitness centre.
Address: Keel Square, Sunderland SR1 3DS, UK
Phone: 0191 707 0900
State: Tyne and Wear
City: Sunderland
Zip Code: SR1 3DS

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Reviews
Good central location. Room was very good. Bed very comfortable. Bathroom was good with complimentary toiletries. Waiting staff could have been better if they had been would have rated better. Part of a coach party which might explain it.
Hotel Staff Performance:n• The food service staff exhibited unprofessional behaviour. On May 24th, we waited at a table for ten minutes before requesting it to be cleared from the previous occupants. Despite our request, this was not done.n• We waited an additional ten minutes for breakfast to be served. When we asked for food to be replenished, staff responded that they were too busy.n• A server spilled a bowl of beans, and the cleaning staff responded with unprofessional comments and placed a warning sign over only part of the spill, leaving a trail of beans that posed a slip hazard.n• There were instances of broken plates not being properly cleaned, leaving shards on the floor.n• Staff were observed handling breakfast food with their bare hands, including a case where a sausage was dropped and then returned to the serving dish.nOverall, the hotel appeared unprepared to deliver the expected level of service.nn2. Food Quality and Options:n• The limited evening meal options only two choices were unacceptable.n• The starters served during the evening meals were minimal and cold.n• The cutlery provided was dirty and required cleaning before use.n• The main meals were of poor quality. A chicken and mushroom pie contained no mushrooms and was inconsistently heated. The fish and chips were excessively burnt and served with cold chips.n• We had to repeatedly request basic condiments such as sauces, salt, pepper, and vinegar.n• The atmosphere during meals was negatively impacted by numerous complaints from other guests and the visible stress of the staff.n• During breakfast, the food was consistently cold. A new bowl of beans was served at an unsafe temperature hot bowl, cold beans, and the sausages appeared undercooked.n• Fresh food was being added on top of existing food, further compromising the quality.
Excellent new addition to the Holiday Inn global empire of hotels. Well located in the heart of the rapidly redeveloping Sunderland city centre. Very clean, friendly staff, excellent gym and solid breakfast. What's not to love? I'll often stay here as a great alternative to hotels in Newcastle or Durham.nnI look forward to returning soon.
We were greeted at check in by Ashley and Kieran and we were immediately made to feel extremely welcome. Every member of staff we met ,from front desk to housekeeping were so friendly, polite and professional. We were there during the weekend of the 10 k run and the place was busy with runners and volunteers but the staff maintained their high standards and as a guest it was lovely to see all the interactions. We have to give a special mention to two particular members of staff, Ashley and Kieran, who made our stay so memorable. They are true professionals and nothing was ever too much trouble. They are a huge asset to their company and because of them in particular, we wouldn't hesitate to stay here again. We can't praise them enough so thank you.
Staff were rude and obnoxious upon arrival. As I was on the train within one hour of check in I was contacted by an employee stating that there is now maintenance issues going one and they are changing my HOTEL. Not just the room the entire hotel. This member of staff was rude and abrupt in saying it’s only 20 minutes away however I then stated that my girlfriend has severe mobility issues and will not be able to walk that far as we travelled by train hence no car from this they then had a change of tone and offered us our original rooms. When I arrived the member of staff on the counter condescendingly said that “ oh another couple was more than happy to take the other hotel” there from making me feel guilty about having to stay however as mentioned we were not physically able to change with less than an hours notice. The service was some of the worst I have experienced I do not recommend this hotel as there are a few other about the town I would recommend anyone to stay in ANY other hotel
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Holiday Inn Sunderland - City Centre, an IHG Hotel map

Directions to Holiday Inn Sunderland - City Centre, an IHG Hotel with public transportation

City Hall 50 meters
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701
8
ED4
TB1
St Mary's Boulevard 100 meters
56
701
9
ED4
Sunderland City Hall 180 meters
56
701
9
ED4
TB1
Sunderland (Tyne and Wear Metro Station) 270 meters
GRN
Green line
St Michaels Way 280 meters
10
11
56
8
81
9
ED4
TB1

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