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Hilltop Boarding Kennels and Cat Hotel

  1. Colchester
  2. Brightlingsea Veterinary Care

Reviews, get directions and contact details for Hilltop Boarding Kennels and Cat Hotel

Hilltop Boarding Kennels and Cat Hotel
"Here at Hilltop Boarding Kennels and Cat Hotel, we are proud to deliver an unrivalled experience for your pet, whether it's to treat your four-legged family member to dog daycare/Kitty-Creche or a longer holiday. Hilltop Boarding Kennels and Cat Hotel has been providing quality pet boarding services for over 25 years.We are a fully licensed, family owned and operated boarding kennels and cattery conveniently situated in a quiet rural Essex location, 10 minutes from the thriving town of Colchester and within 10 minutes of the coast at Brightlingsea and Clacton.Our modern, purpose-built facilities are renovated to the highest standard, comprising spacious, heated accommodation located on secure, private grounds of over 7 acres"
Address: Tenpenny Hill, Thorrington, Colchester CO7 8JB, UK
Phone: 01206 250021
State: Essex
City: Colchester
Zip Code: CO7 8JB

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 12:00 PM

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Reviews
My beautiful kitty boarded here, while we were away they sent photos. Spotlessly clean, very well organised and extremely friendly and helpful.
We used Hilltop for the first time, our two dogs had never boarded previously and have been pampered over the years. The staff were just brilliant and knowledgeable, they treat your pets as if they are their own. They even shared some pics with us whilst we were away. Will definitely use the doggy Hotel when we next need too!
Our boy Reggie GSD loves his time at Hilltop. It quite often feels like he’s having his own holiday, when we have ours. Reggie can be a very nervous dog, more so around men, in his first stay, Hilltop accommodated that a girl needed to take him in. But later in the day, the owner Simon, went into Reggie’s kennel and took the time to let Reggie become comfortable with him, which meant so much to us. The girls love him and spoil him with kisses & cuddles which I love. Hilltop always do their best to accommodation bookings etc and we always grateful for that. We have tried lots of different kennels but always come back to Hilltop, even though it is a 4hr drive from our house since we moved. We trust them with our boy & they listen to our concerns or what we want such as feeding requirements, cuddles, pictures, and no shampoo washing etc and are more than happy to do so. Thank you Hilltop for looking after our boy! We also use Hilltop food
My dog runs right into the reception area and says hello to the staff, she trots away without a backward glance and truly has an amazing holiday. I always get updates and she comes home happy, healthy and smelling absolutely amazing! 10/10 service from Hilltop! Would recommend to everyone!
Our 2 rescue dogs have stayed at Hilltop Boarding Kennels, several times a year, for many years now. I wouldn't want to have to use anywhere else. They love the staff and never seem to care when we drop them off. Always walk off to the kennels without a backward glance. The staff are so friendly & take such good care of our 2 dogs. They always come home happy & clean, smelling like talcum powder Thank you for always taking care of our fur babies.
We’ve just recently used Hilltops for two family dogs but boarded separately. Both so well looked after! And both completely different personalities but catered for in every way. It was so nice they could still be socialised but not have to stay together.The update pictures made us feel so relieved and reassured they are having a fab time! Also bathing and washing bedding before collection was such a lovely touch! Staff are so friendly and care so much for all the dogs. Would use again and recommend to anyone!!
I have kenneled my 2 greys at Hilltop twice in the last 6months. The service is excellent friendly and professional. All the staff I've met have been lovely and helpful and clearly love the dogs in their care. I highly recommend Hilltop and the team. 5 Stars!
This kennels is amazing my dog and my cat both come back from there really clean and happy. The staff are so good with them and my dog who is usually nervous around people does really enjoy going there. I know at Christmas I can relax knowing they will be safe and well looked after. Thank you so much to Sam and the team. From Loki and Wilson.
My dog Bobby has been staying on and off with hilltop for the past 4 years. I would highly recommend them to anyone looking for kennels. They are dedicated to the dogs every needs and treat them as their own. It is clean, well looked after and the staff are always happy and helpful. Bobby loves going there and so nice to go away knowing he is happy and being well looked after. HWe also get all our food from hilltop as they have a great selection of healthy grain food. Bobby also love all his little treat we get him. You will not be disappointed. Bobby can’t wait to come back soon. Thank you all for your hard work.
Unfortunately, the kennels didn't follow the care guidelines which we discussed for my pet beforehand, which they said they were happy to accommodate. They fed my dog another dogs food, and not enough food. I know this because all of the food I dropped off was returned to me when I collected my dog, and my dog had diarrhea during and after her stay. She was returned to me covered in poo. Moreover, before I dropped off my dog, the kennels said they would contact my vet to check her vaccination records. When I dropped off my anxious dog at the kennels, I firstly had to wait for 15 minutes for someone to appear at the desk at the prior agreement drop off time, before being challenged about not bringing vaccination records with me, and made to feel an inconvenience for the kennels having to phone the vets there and then. This took another 10 minutes. With the above said, the owner was apologetic about the experience we had and did assure me that he would address the issue with his staff, implementing further staff training. He also asked for the opportunity to show us that the kennels could care for our dog to the standard we would expect, and offered a discounted stay if we did choose to use the kennels again in the future.
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