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Hillarys

  1. North East Somerset
  2. Bath And North East Somerset Store

Reviews, get directions and contact details for Hillarys

"Hillarys offer a specialist window solution. Our advisors in Bath have years of experience in providing first-class customer service and quality made to measure products."
Address: Courtenay Road, Keynsham, North East Somerset BS31 1JU, UK
Phone: 0800 121 7254
State: Avon
City: North East Somerset
Zip Code: BS31 1JU

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Reviews
After weeks of chasing we finally managed to get Hillary's to fit our roof blinds. Despite the initial poor customer service they were so much cheaper that we decided to go with them anyway. 4 months later our electric blinds have stopped working and I have now been chasing them for 2 weeks to get someone to call me back about booking a repair. Needless to say, I wouldn't ever use Hillary's again and deeply regret trying to economise here. The more expensive blinds would have been worth every penny as I would not spend half my day on the phone to Hillary's with absolutely zero response! DO NOT USE THIS COMPANY!!!!
Most awful experience. Due to being a working single parent, I thought choosing what I thought was a professional company to manage the process would be a treat. I was so wrong. I have a blind fitted in the wrong window, a part on one of the blinds that broke on the first day, and stickers falling off. The worst part is the poor customer service. The fitter has claimed it's the right blind I have provided evidence of email conversations etc. to show otherwise and I feel that I have been blamed with no apology and refusal to take responsibility. No attempt to rectify and only solution is for me to buy 2 further blinds so matching the mistake and to get the blind for the correct window, at a price more than what the fitter stated during the visit when I immediately highlighted the issue and tried to find a solution. No discount due to the situation offered. Different staff responding to emails with mistakes and lack of consistency. Quotes team don't speak to the enquiries/customer service team and the systems are frustrating. AVOID this company to save yourself a lot of stress and upset. I had to give it one star to be able to post, but really no stars are needed for Hillary's blinds. So disappointed.
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