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Hertz Plymouth - Commercial Road

  1. Plymouth
  2. Plymouth Car Rental

Reviews, get directions and contact details for Hertz Plymouth - Commercial Road

Hertz Plymouth - Commercial Road
Address: 21B Commercial Rd, Plymouth PL4 0LE, UK
Phone: 0843 309 3061
State: Plymouth
City: Plymouth
Zip Code: PL4 0LE

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

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related searches: Enterprise Plymouth, Car hire Plymouth, Hertz Plymouth MI, Car hire Plymouth Station, Avis Plymouth, Europcar Plymouth, Hertz rental Plymouth, Hertz customer service
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Reviews
I hire vehicles regularly and from a wide range of companies. I couldn't have been happier with the service I received at the Plymouth Hertz branch, the staff were excellent in every way. However, when my £300 deposit hadn't been returned after 6 days and I contacted Hertz I became involved in a battle between them and Barclays as to whether Hertz had cancelled the pending transaction with the bank. One blamed the other, it was not resolved and I had to wait 11 days to get my money back. I have never experienced this before.
7 years ago (15-02-2018)
We booked for pickup at the train station. When we booked, it told us to call when we were 30 mins out. We tried calling for the 30 mins before we arrived, and no one answered the phone. Once we got to the train station, it took 15 mins of calling before anyone answered the phone. Once they answered the phone, there was no apologies for leaving us stranded for so long. They told us they would be there in 10-15 mins and then hung up. We were given no instruction on where to meet them or anything. After 25 mins, a lady finally approached us and asked if we were waiting for Hertz. When we informed her we were she said normally we meet you by the bicycles, oh and I'm not in uniform, as though any of that was our fault. Once again no apologies, and an attitude of being put out. When we arrived at their office and asked to change vehicles because the one we booked, compared to the one they were offering, was not similar in the least. We booked a intermediate SUV and they were trying to give us a large mini van looking vehicle. They were able to accommodate us and switched us to an intermediate SUV. When we approached the subject of the late pick up. She told us it was company policy to let the phone ring, not answering it when with customers. The car was nice, and we had to remove a sticker on the left hand bottom corner of the windscreen as it was a obstruction while driving on the narrow roads. We replaced the sticker when we returned the car. We also were disappointed that we were charged a £14 cleaning fee for the sand and mud on the floor mats in the car. We live in England, and it rained for the three days we had the car. We could not find any literature in our agreement that stating we would be charged for cleaning floor mats from normal dirt that comes from living in England. We have never had these sort of issues when booking with the company before, and won't book again. If the company policy is to ignore and blame the customers, I don't want to deal with this company again.
8 years ago (10-10-2017)
We arrived with a booking made online and were told that they didn’t have any cars and that our booking was made as though we were on Brittany ferries. Staff were rude and unhelpful. A refund was mentioned but no proof was given, no receipt, no email. Awful service.
7 years ago (17-03-2018)
Yet to receive deposit after over 3 weeks of returning the car. Absolutely appealed with Hertz customer service who keep fobbing me off. Will never be using hertz again and highly recommend to everyone, DO NOT USE HERTZ! Car came dirty and low on oil as well.
8 years ago (18-04-2017)
I was let down by another company and went to Hertz where Adam was very helpful. I will definitely recommend them
8 years ago (13-09-2017)
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