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Headwater

  1. Northwich
  2. Northwich Travel Agency

Reviews, get directions and contact details for Headwater

Headwater
"Rethink discovery, think Headwater. We are the self-guided specialists, with an incredible range of relaxed walking and cycling holidays to tempt you to change the way you think about your next escape. Uncover the perfect balance between relaxation and discovery with an unforgettable walking or cycling holiday.Since 1985 we have been creating relaxed walking and cycling holidays across the UK, Europe, the Mediterranean and Bermuda. Our tailor-made tours combine winning routes, idyllic destinations and hand-picked accommodation with delicious local cuisine for all levels of walker or cyclist."
Address: The Old School House, Chester Rd, Northwich CW8 1LE, UK
Phone: 01606 369426
State: Cheshire West and Chester
City: Northwich
Zip Code: CW8 1LE

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

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Reviews
Not sure we would use this company again for a cycling trip. Some aspects were a let down, particularly when it is not a cheap holiday. We upgraded to 4* hotels but the majority were poor and by UK standards 3* at the very most. Often the rooms were dingy and very basic. We spoke to the office in the UK about one of the more disappointing rooms and Paula from Customer Service was understanding and helpful. We emailed some photos but didn't get a reply as yet - maybe one on way. Weather was poor most of the week obviously no-one's fault!, but on arrival at one hotel in particular we arrived dripping wet and cold and subsequently waited for the receptionist to finish her phone call before checking us in. We were told there was nowhere to dry our clothes. Surely this should be a prerequisite? We called the local agent one day as one of our bikes was making a strange noise. Was pretty sure it was nothing to worry about, and it righted itself, but surely a return phone call would have been a nice touch? The chap from Puglia Cycle Tours who did our induction on Day 1 was very nice and helpful. Navigation app was good. Routes were nice, on the whole. Beautiful part of Italy, just a shame about the accommodation.
Organisation pre-departure was very chaotic and stressful, which was concerning. Most of the trip was organised, apart from being sent to an incorrect hotel one evening, as they had changed the booking without telling us. Bike hire quality was fairly poor - badly maintained bikes and my chain snapped one ride leaving us in the midday heat which was not great and delayed us getting to our destination. The route was good for 4/6 days, average for 1 day and awful for one day - I am unsure why this route was picked really. Overall, we enjoyed our holiday as 4/6 days were great but there are definitely parts we feel should have been much better and could be improved.
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