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H. Samuel

  1. Loughborough
  2. Loughborough Jewelry Store

Reviews, get directions and contact details for H. Samuel

H. Samuel
Address: 5 Carillon Ct, Loughborough LE11 3XA, UK
Phone: 01509 213109
State: Leicestershire
City: Loughborough
Zip Code: LE11 3XA

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
After needing my engagement ring resizing I popped into store, I was served by Kelly who was really helpful and chatty and helped me decide the right ring size as I was unsure if I was in between sizes or if I needed to go a full size down. She sent it off for me and assured me it would be back within 2 weeks ( seems like a very long time to part with a piece of jewelry! ) It has been 6 days since I parted with it, and she's just called me to say it's ready to collect. Couldn't be happier with the service from Kelly keeping me up to date with how my ring was getting on. Also when organizing the ring my partner said Jackie was also extremely helpful and kind and couldn't fault her either! 10/10 Thank you girls!!!!
8 years ago (10-04-2018)
The customer service at this branch was shocking. It looked as though they were serving customers on a first come basis. I was happy to wait until my turn although all I wanted was the size of a ring which I had bought with me and was on my lunch break. The manager finished severing the customer she was with at the time to think she would then serve me next but she decided to completely ignore me and serve the customer who literally just walked in and was standing behind me. I continued to wait while she continued to ignore me and when she did finally get round to serving me and I bought it to her attention if they are serving customers on a first come basis then I was next to which she decided to get in a mood about with me as though it was my issue. Great experience that! Definitely won't be going back there and to think I use to work in a H Samuel branch myself in Manchester which was far more busier than the Loughborough branch and I wouldn't have got into a huff and puff with customers if they bought something to my attention.
10 years ago (29-09-2016)
Not good! Bought ear rings for wife's gift at Christmas (£40) Lost a back 1st time out, checked the other one, very loose and flimsy build. Went back twice, waited about 10 minutes each time. (To get new back or alternative ear rings) Left without speaking to anyone. Will not be shopping here agin
11 years ago (13-01-2016)
Bought several high quality gifts and presents from here, good price and friendly staff!
11 years ago (16-11-2015)
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