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Gourmet Chinese Takeaway

  1. Plymouth
  2. Plymouth Takeaway & Fast Food

Reviews, get directions and contact details for Gourmet Chinese Takeaway

Address: 8 Stentaway Drive , Plymouth PL9 8TE, PLY, GB
Phone: 01752 403966
State: PLY
City: Plymouth
Zip Code: PL9 8TE

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related searches: Best chinese takeaway plymouth, Best chinese takeaway near me, Gourmet takeaway near me, Chinese Elburton, Chinese near me, Just Eat
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Reviews
Placed an order on Sat21/01/23. First time this year after using Gourmet for a long time. Different person on the phone could hardly understand. Collected and paid in cash as no Card machine. got over £4 in change in 50p's,20p's and 10'p . no other change in till. Got home after 5 mins and food looked awful. The Egg fired rice looked burnt, one meal that was the gourmet special which we have often had hardly any meat which was unusual and very dry. Tried to call to complain but engaged for ages so ate what we could. Learnt later on line they have changed hands and old owners have moved to the Happy house in Elburton Village. Also learnt that their regular driver left after 3 days of new ownership because of complaints from Customers. AVOID at all costs... We Will never use them again.
Regularly order from here and definitely my favourite Chinese in Plymouth, having tried many. My usual order includes the hot and sour soup, a solid spiciness, but excellent balanced flavour. The various ribs are always excellent, but would recommend the Kung po. Sweet and sour chicken Hong Kong style is always well cooked and succulent, with the sauce being a good consistency. The salt and chilli chicken is always crispy and has a good kick to the spice. Salt and chilli chips are spectacular and highly recommended. Good curry sauce, which I consider to be difficult to come by in Plymouth. Rarely have issue with delivery and food always arrives hot. Will continue to order from here and look forward to our next order.
Dont use this place me and my partner was off sick for a week plus food was stone cold and over an hour late disgusting!!!we phoned food and hygiene to let them investigate but as i complain to the restaurant they have probably coverd there tracks ! Owner phoned me but was not intrested at all in the fact we had food poisoning from his restaurant and wasn't even offer a refund so instead ive now posted this review on multiple platforms and will continue to let people know not to use this business unless they have so consideration and refund my money back .
Sad to see the state this premises is in. It is dirty and scruffy inside and out, I hope the kitchen is cleaner! One of the newspapers on the waiting area table was dated Sep 2021! It is now April 2022. The prices have gone up yet again and they asked for an extra 10p for the bag. I said no on principle but they said I would not be able to carry my food without one! The food was underwhelming and not as well prepared as it should have been some items hot, some cold, stodgy limp batter, all mixed up and leaking because they hardly fit in the 10p bag, which had been done up so tight I had to cut it open!! Ironic. The only reason I have given 1 star is that the staff were polite. Sadly, what has been a good business, is not so anymore. I will NEVER go back.
Ridiculous way to run a business. A Chinese takeaway with no sweet and sour, no noodles what a joke. Awful customer service. Took my order at 2045 phone call at 2200 saying they didn't have anything sweet and sour, 10 mins later another phone call saying we don't have noodles. An hour and half to tell me they don't have what we ordered. Garbage, not using this place again. To top it all all other takeaways are now shut. Fuming.
Hands down the worst experience of a Chinese takeaway I've ever had in my life. Took 2hrs 20 minutes from my order to come, when the food finally came it was freezing cold, barely cooked and there were even incorrect items. Avoid at all costs
Always takes so long to come - we gave up at 8:30 and ordered McDonalds instead this time.
Food was disgusting and bland, wrong food was sent out, contacted them by phone about this and received extremely poor customer service, phone put down on side while in mid conversation and served another customer
I needed my delivery early at the last possible moment and it was no problem for them. When the food arrived it was hot and the salt + pepper chilli chicken was stunning just like the singapore fried rice and when they state spicy food they are spot on which is good. I will 100% be ordering from here again.
Ordered for my birthday meal with the family ordered at 7pm to be delivered at 8.30pm at 8.50 was told it was Out for delivery then at 9.20pm found out it hadn't even been cooked!!!! By that time the grandchildren were beyond hungry as we're the rest of us. We were all so disappointed will definitely never order or recommend this takeaway
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