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Glossop Caravans

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Glossop Caravans
Address: Main A57, Brookfield, Glossop SK13 6JF, UK
Phone: 01457 868011
State: Derbyshire
City: Glossop
Zip Code: SK13 6JF

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 5:30 PM

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Reviews
Purchased a Coachman Festival 2024 575 off this company 30-06-24 After highlighting some issues with caravan interior before we collected with the microwave being obstructed by the plastic trim when trying to open door, however the despatch team decided to just rip the trim away, and force it back in, it looks as though they completely had no respect for it whatsoever. We then sent them the images of the microwave hanging out the unit after transporting from Glossop to our storage site in Alton. After excuse after excuse we finally received a date for their service department to repair under coachman warranty, technically it wasn't a coachman warranty claim, more like a botch job by Glossop caravans dispatch team. Unfortunately today 28-10-24 we brought the caravan to them at our own expense to be repaired, only to be told that the part sent by Coachman was too small. Whether they had the part or not is another matter, as I do not trust this company. All in all we haven't been able to use this caravan yet as we were told by Glossop to either not use caravan or remove the microwave, and also we are being told by the service rep it will take another 3-6months before this is likely to be resolved, so we have owned an caravan from Glossop and not been able to tow it to a campsite safely, so not been able to use it. We have now contacted Black horse finance to start the complaints procedure and are attempting to reject the caravan as you cannot tow this caravan in the fear of the microwave falling out the unit and causing more damage to the cupboard and flooring/oven. Glossop caravans do not care, there are no procedures or processes in place to deal with anything, fortunately for us we used black horse finance who have a duty of care. So hopefully blackhorse will get this sorted for us, so we can move on from this terrible experience.nUpdate:-nWe where contacted by Glossop caravans service who informed the owner of Glossop Caravans was helping, Glossop could get hold of the microwave surround inside a week, so we agreed to bring the caravan back again for Glossop technician to work on it, After ruining another weekend with caravan transportation the microwave was fixed, however the shelf underneath the microwave as been damaged, as the technician ripped the holding insulation tape off rather than gently removing. Now we have had Black horse contact us who stated Glossop told them the microwave is resolved, just shows that Glossop caravans tell lies as this has not been resolved, it's one step forward then two steps back, we are now having to wait until the new year ultimately get this damaged shelf sorted. And also I've now noticed external seals on the outside of the caravan breaking away, but the is no one at Glossop interested. An Blackhorse engineer as been scheduled to come and check the caravan over in the process of rejecting this caravan, it's a real shame as the caravan is very much loved in our family, but Glossop have ruined this experience with staff and technicians who clearly do not care.nnUpdate to response from owner:-nWe spoke and I addressed my concerns.nI will look forward to receiving the resolution plan.
First time purchase of a caravan and definitely came to the right place for advice and customer service. The reception lady Clare and dispatch young man George are a credit to the company. We will 100% be returning when we are ready to upgrade. Thank you to everyone for being patient and understanding and not forgetting the mechanic who we had to call when we got to Wales to assist with the water tank. Karen and Phil
Poor service, dishonest staff.nWe were sold an awning as great value and quality that Failed after two trips. Asked for a refund was told I could have one after they checked the awning I'm the next few days.n1 month on I'm told I can't have one and that the awning is the cheapest they do. Avoid
Hi Just purchased a 2023 Swift Celebration 560L from Glossop caravans it is a nice looking caravan inside and out. Me and Wife had a great service and was looked from Glossop caravan salesman Eddie who couldn't do enough to help us with the purchase. This is the 3rd Caravan we have purchased from Glossop Caravans and the best one we have purchased from them. I would like to say a Big thanks to Eddie for all is HelpnFromnMelvin & Susan Clayton
Can’t recommend these guys enough!! Thank you so much for our new caravan we can’t wait!! Great service from Roberts son, you must be very proud!!!
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