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Foundation Estates

  1. London
  2. London Estate Agents

Reviews, get directions and contact details for Foundation Estates

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Thinking of Buying, Selling or letting? contact us now for a Free valuation.

[email protected]

www.foundationestates.co.uk

02072662888

Address: 374 Harrow Road , London W9 2HU, XGL, GB
Phone: 020 7266 2888
State: XGL
City: London
Zip Code: W9 2HU

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Reviews
Poor service, o rang Ashwin more than 5 times to book a viewing for a flat in Northwood area every time o had to chase and see if he booked me a viewing a week time he wasn’t bothered to even call or email me telling me still waiting to hear from the landlord. I gave him twice my available days and times to book the viewing as he requested that and again didn’t hear from him back when I asked him gently at least let me know give me a feed back he said straightaway look for another place and finished the call!! I rang back and asked him what’s the reason behind his poor quality service and rudeness was no answer when I asked him to put me through to his manager he refused. I am wondering if I am a landlord and put my place for rent or sale with this estate agent would they be able to handle to get me interested buyer or tenant, the answer is No they won’t be able to do with such a poor service and low manners.
I can't speak highly enough about Foundation Estates and their exceptional team. From start to finish, their professionalism and expertise were evident. Siva, Nathan, and Ashwin went above and beyond to ensure a smooth process. Their attention to detail and commitment to customer satisfaction are truly commendable. If you're looking for a real estate agency that delivers outstanding service, look no further than Foundation Estates. They truly are amazing at what they do!
Stay away and avoid!! Agent last minute pulled rental off the market despite having paid deposit, and gave little/no reasons, and didn't communicate this until we called them for info. Unnecessarily stressful
Pathetic excuse for estate agents. Managed the flat we rented - ridiculous lack of communication, did not manage the flat when we had mice and cockroaches, when they needed something from us only then would they get in contact. Had no idea of the terms of our contract and sent unprofessional messages. Cherry on top was they refused to give back our deposit past the legal time requirement, eventually received it over SIX weeks after we moved out. Breached our contract and they work with landlords who are similarly useless. I never write reviews but nobody deserves to have to deal with these unprofessional idiots.
The worst agents I have ever dealt with. Avoid at all costs. They will take 1 month at least to fix anything and are rude on the phone. I had to consistently ask to fix something and they said ‘stop messaging me, can you not see I am busy’ I have also seen them take advantage of overseas students and they always steal the deposit and write false things in the inventory. The apartment was lovely. But not worth the hassle.
Foundation Estates and their great team were beyond our expectations. The staff were so friendly and straight forward. We impressed with their efficient service.. They found the place in a short period for our stay..
Foundation Estates helped me find a fantastic accommodation in such a short space of time. The team were attentive to my requirements and ensured that I had a very easy process.
It's hard to decide where to start in my review of this letting agency. I was a tenant in an apartment they manage in Aldgate East for 6 months and I am sure I have never come across a more shambolic organisation before. The person on the ground was called the caretaker. He was a really nice guy, but his English was so poor that it was hard to communicate with him. As it was also very clear that the man and the woman in the office had no communication skills either, you can see where the muddles came from. A few examples: No instruction manuals for any of the equipment and when we asked how something worked instead of giving us instruction, they did the job themselves. The hot water supply remains a complete mystery because of this. The bin store was often completely full and very smelly even from the main door to the building... Great for guests The agents threatened to fine anyone seen not using the bins £250 even though 75% of the time the bins were full. The fob system will for the main door had to be reset. The chaos that surrounded collecting all the fobs and returning them, was a nightmare. Finally, the inventory. Done by a professional company, who were great, but also done before we had moved out and without our permission. The apartment was lovely and deserves better management.
DO NOT RENT WITH Foundation Estates!! Horrible agents!!!! We rented for just over 6 months with the agency. A few issues we had: If you do rent with this agency, do NOT use their internet provider. Lara De Zoysal agent told us that it is a fibre optic network, for £50 a month which in fact is a lie. You will not be connected to the modem. You will only have a router, which I assume all the people in the same floor had the exact same setup. We had strength of less than 1mbps during our WFH days. It was only until I called the internet company that i found out about this. Lara did not mention any of this and was still charging us £50 until I brought it up she only then brought the price to £36, which for <1mbps is definitely not worth it. When you check out be EXTRA careful, make sure you take plenty of photos and videos. They charged us £500 for a cleaning fee!!! The invoice was FAKE and BACKDATED and they could not provide a detailed cleaning report. They also tried to tell us that the flat needs a professional clean as it is a “luxury flat” and is why they charged us so much. We waisted so much time going back and forth with Priya and Lara and they did not try to help us at all. We did however dispute this through the deposit protection scheme. They were only allowed to take £80 instead of £500 . We would advise this if Lara or Priya Ganeshan try to overcharge you, do not try and negotiate with them as they are rude and will not help you at all. Save yourself time and submit a dispute through the dps website. All we wanted was a fair and smooth check out process. The flat however is nice, and the building has a nice rooftop during summer. The issues may not seem large, but the hassle and stress that all of this caused us is the reason I would recommend you look elsewhere to rent.
Not knowledgeable and reliable. Aweful and unprofessional experience. Can’t recommend this agency at all. Already during the viewings it seemed that they have never been to some flats before and couldn’t answer questions or lied about things due to lack of knowledge such as „two bathrooms“ which tuned out to be just a toilette. Finally agreed on renting a place in Chelsea after negotiating the terms in writing. However, days later at the office, they suddenly changed their minds and what have been confirmed before didn’t count. It felt like they wanted to bring me in a bad situation in order to sign the contract to their conditions. Complaint to the manager who didn’t really have a service attitude or didn’t care. Be careful with this agency!
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