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Fairfield Surgery

  1. Port Talbot
  2. Port Talbot Health

Reviews, get directions and contact details for Fairfield Surgery

Address: 1st Floor, Port Talbot Resource Centre, Moor Rd, Port Talbot SA12 7BJ, UK
Phone: 01639 500590
State: Neath Port Talbot
City: Port Talbot
Zip Code: SA12 7BJ

opening times

Monday: 8:30 AM – 12:30 PM, 1:30 – 6:00 PM
Tuesday: 8:30 AM – 12:30 PM, 1:30 – 6:00 PM
Wednesday: 8:30 AM – 12:30 PM, 1:30 – 6:00 PM
Thursday: 8:30 AM – 12:30 PM, 1:30 – 6:00 PM
Friday: 8:30 AM – 12:30 PM, 1:30 – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Everything is a nightmare there. Worst being trying to get through on phone and you are no26 in the queue.. 90 min later you’re still waiting yet every time I pick up prescription no matter what time I go waiting room is empty yet you can’t get to see a GP. Receptionists apart from the lovely new girl need re training on how to deal with the public !!
Really bad just appalling attitude of the receptionists in this surgery customer care courses probably won't help, new people will. Average wait times in the morning to just talk to a receptionist 1 hour and its been like this since before the pandemic.
I have had bad experiences but they work really hard at this surgery and have a lot to deal with. There are some really nice receptionists here but there is one with a stinker of an attitude. That goes for one GP too. That’s why I just dropped it from 4 - 3 stars lol
Never any doctors there , it's not fit for purpose any more, no wonder people end up in A/E.and why do they need 12 receptionists, for so few doctors. they can't even answer phones.
Usually I don't need to contact the Dr's surgery but over the last 2 months I have had to phone 4 times. Each time the receptions have been amazing and really helpful. The first occasion I was provided with help and information over the phone and the other 3 times which is a recurring condition iv explained what's happening and they have got a Dr to contact me straight away. The call time can take a while but with so many people ringing what do we expect. I find as long as you are polite and respectful to them they will do everything they can to help. Everyone is stressed out and understaffed these days so a little understanding goes a long way.
Rude and unhelpful receptionists, ridiculous holding times and not able to book appointments for non emergencies. Can only see the dr on the day you phone which is a gamble whether you’ll even get an appointment even after phoning immediately as the surgery opens and waiting in a queue for up to an HOUR to get through. Leaves you no choice than to book a day off work to see the Dr and you may not even be seen or even talk to a Dr on the phone. You have to disclose your medical issues with the receptionist not medically qualified in order for them to decide whether your ailments are worthy of a call back- absolutely disgusting, potentially dangerous and a breach of the confidentiality I wish to maintain between medical professionals and myself. And to top of off, an experience with a nurse at the surgery left me feeling hurt and not worthy of care. Her rude, confrontational and unprofessional bedside manner during an appointment for oral contraceptives was appalling. Fed up, disgusted and disheartened by this surgery. Please change your policies and acquire more GPs to deal with the workload. Wouldn’t hurt sending that nurse to some sensitivity training too.
Officially the worst Place to get any help or support from your GP. Just called to chase up a call i had two weeks ago. I keep getting told to call every week to make an appointment with a specified practitioner and always get told that they cant do anything. Surely there’s something about patient neglect. I have been put on these tablets and have been on them for a while now, been allocated a specified person. This person hasn’t been reachable for almost a month. I cannot get an appointment at all, i get told every single week to try again next week. 4 weeks in a row! They can’t even help me get referred to someone else although this woman is never available. Basically if you suffer with any mental health, don’t come here. Absolutely 0 support and they can’t even help get you referred to anyone else, no wonder Suicide rates are at an all time high. Lack of care and they’re not forfilling their Duty of Care. Changing doctors 100%
Never in my life have I had such a bad experience, it is one of the most limited and unprofessional surgery. After listening to the robot for minutes, you have to wait another 40-50 minutes you watch your credit on the phone run out quickly, until finally it's your turn. You feel your blood rise in your head, your heart beats so hard that it can explode in your chest in frustration, anger and helplessness. It's another day when you can't contact the GP. Every time I hear the voice of one of the receptionists I know that my phone is unsuccessful. It is a mockery of patients' dignity. Every time there is an excuse, of not being able to get in touch with the GP, every time you will feel the wickedness of the receptionist's voice, the haste with which she tells you to call again tomorrow. Today I was told that the phone line was not working although my phone was answered, so again, without success. It is time to move to another GP, who will probably have more consideration for patients.
Terrible receptionists that don't listen to your needs and want you gone from the phone no matter how respectful you are Called at 8:30am > 20 in the queue. > reply: you should of called at 8:30am > repeat every day > gain massive anxiety over your problem > just accept you might die
Fairfield surgery..what can I say..only been with the surgery for 4 weeks exceptonal gp Angela noticed that I hadn't been called for my flu injection, John gp- noticed I was on a lower doze of iron where I should of been on a strong dose they, also stated do not leave the surgery if yout worried about something. Thank god I changed was with Riverside. Thank you again Daphne x
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Fairfield Surgery map

Directions to Fairfield Surgery with public transportation

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Plas Newydd 370 meters
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