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Europcar UK Ltd

  1. Dover
  2. Dover Car Rental

Reviews, get directions and contact details for Europcar UK Ltd

"Welcome to Europcar Dover car rental agency!Friendly service, new cars and competitive prices are part of our daily offer.Whether you want to hire a car for business or pleasure, whether you need a car city, family or luxury car, a van or a truck, Europcar has the rental vehicle for you.Car and van hire is simplified with Europcar’s online booking on our website or app. Collecting and dropping off your vehicle has never been easier.Enjoy your ride!"
Address: Station Approach, Dover CT17 9SB, UK
Phone: 0871 384 9900
State: Kent
City: Dover
Zip Code: CT17 9SB

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related searches: Enterprise rental dover, Europcar contact details, Europcar business, Europcar main Office, Europcar corporate, Car hire delivered to your door, Europcar business login, Europcar opening hours
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Reviews
The company I work for set up a commercial account for a short-term van lease with Europcar. We received the vehicle from this branch in an appalling state, with large dents on most of the panels and poor body repairs. The vehicle turned up 3 hours late, after initially being delivered to the wrong address. If it had arrived at our offices within business hours we would have rejected it. It's been six weeks since I lodged a complaint and the only correspondence we've had from Europcar is when they sent an invoice out. When you do manage to get hold of someone at Europcar 'customer services' they tell you to email again. DO NOT RENT/LEASE A VEHICLE FROM THIS COMPANY!!!
I have heard that Europcar is not reliable, but decided to give it a chance. Bad idea, they not only gave me an automatic when I booked a manual, but then they charged me extra for one line of petrol, that if they could have addressed this at the moment of returning the car, I would have been happy to go to the petrol station around the corner to top it up. Instead, I found out on my credit statement that they charged me £42 pounds extra for just one line of petrol missing. The worst part is that when I made an actual complaint, I received a very condescending message from the company saying that I actually returned the car late which is not true and that they where so kind as not to charge me the extra day. I will most definitely hire from them again and I will go back to Enterprise, even if sometimes is more expensive. At least I don’t get extra charges as a surprise.
Always enjoy doing a vehicle change, fast turn around excellent service.. shame central doesn't keep new cars at site, they have to bring in cars from airport and other locations.. returned to change my vehicle to a new vehicle and include extra driver, staff so relaxed, in and out 15 minutes But I have been a regular customer for many many years. Dover you rock
Pre-booked vehicle but it wasn't ready when I arrived "we're short of drivers" is suddenly my problem rather than theirs. Took 20 mins to even get served because the one person in front of me found damage on his hire car that wasn't on the paperwork. Horrible experience. Car itself was fine.
This is the worst car rental I have ever been to - and I’ve rented cars in Zimbabwe. I waited 45 minutes to be served while they faffed around and when they finally got to me the staff were incredibly unhelpful. They didn’t take me out to check the car and now they are charging me hundreds of for a scratch I didn’t make. Do not rent here
Terrible company. Car was completely smashed up on delivery and looked like it had just been in an accident. The petrol tank was half empty but the delivery driver was nowhere to be seen. So I couldn't say anything to them face to face. I don't think the car was even road worthy and the brake pads were screeching. Avoid if you are sensible and care for your life.
We had a delay on our arrival to Dover, called the Europcar call center, your associate reassured us that there is no problem, but when we arrived in Dover they informed us that we were listed us no show customers and the vehicle we had already prepaid and booked is not available. There were two options offered. Either downgrade us with a fiat 500 or upgrade us with £30per day extra with a 7seater. We left frustrated and exhausted physically and mentally with the 500. Two fays later, on Christmas Eve's noon we had a flat tyre. There was no spare tyre or even warning triangle inside the car. So we had to wait for 4 hours to have the car towed back to our place. For 4 days after this event, we had tha car immobilised right outside our house because noone could give us authorisation to fix the tyre since your offices were closed for the holidays. We managed to swap the vehicle on the 28th at Gatwick airport. If this was our first contact, we would hace been very happy and satisfied with your company but unfortunately it wasn't.
Very good experience the staff very polite and helpful. The only downside was not being able to leave my car at Europcar Dover for the day.
Not very good service. I had booked a delivery of a car to an address that was not my permanent address. They only called me a few hours earlier to tell me they couldn’t do that and that i’d have to take a cab. I understand there is a clause in the T&C but talking to a human robot that just repeats the same sentence over and over again without trying to help is very sad. Especially when they call just a day before
I had a good experience with this office. The lady Kerry helped me out with a new van after Enterprise confiscated my van for no reason. She even stayed later than her shift to make sure I got it and I was on my way to Amsterdam in no time. Very helpful and I would use them again
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