Envirowarm Services Ltd

Reviews, get directions and contact details for Envirowarm Services Ltd

Address: 152 156 Hedon Road, Hull HU9 1NJ, UK

Phone: 01482 841225

Website

State: Kingston upon Hull

City: Hull

Zip Code: HU9 1NJ

opening times

Monday: 9:30 AM – 2:30 PM
Tuesday: 9:30 AM – 2:30 PM
Wednesday: 9:30 AM – 2:30 PM
Thursday: 9:30 AM – 2:30 PM
Friday: 9:30 AM – 2:30 PM
Saturday: Closed
Sunday: Closed

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Reviews

Terrible service from Envirowarm. Engineer came out & serviced the boiler & just out of curiosity I took the front panel off to see all was OK inside & that there were no leaks. There was a sizable leak on the bottom inside panel so I investigated where it came from & saw the leak was coming from the sump spigot & 90 degree hose that connects to the siphon. I could tell that the engineer had not assembled this hose properly & tried to make it fit. I had to take it off & saw that he had broken the spigot & a the piece had wedged inside the hose.
Having reported this to Envirowarm the very next day they said that they would send the engineer around again & I said that he must bring a new sump & hose which they said they would bring. They didn't & the engineer said that he wasn't told about this!!! I have just spoken to the Managing Director Andy Robinson & he had the audacity to say that the part was faulty & had corroded (its plastic). He also commented that it's a "known fact" that this is a weak point on the sump & that it becomes brittle over time & breaks.He said that they would have to charge for the part & fitting which infuriated me.
The boiler had no leak prior to the engineer visit & he created the leak....fact! Now that's not right nor is it fair. Surely the engineer is there to rectify a leak & not create one? What really annoyed me is the managing director Andy Robinson "evaluating" the issue over the phone & putting the onus on the component being faulty without even visiting my house. I cannot see any report on the web that shows that this area is a weak point on the boiler Mr Robinson (the hundreds of issues you have dealt with does not seem to stack up). I think you are forgetting who I work for here & I do get to know issues when they arise & I have never heard of this issue & that is the truth. Mr Robinson got me thinking though.....maybe I had missed something? So I then called on a couple of people within our quality department, one qualified quality engineer the other a reliability engineer. Neither had ever heard of this issue & out of anybody I know they were the best port of calls within the business.
The bottom line is, Mr Andy Robinson is a liar. He did not accept that his engineer was at fault & that they would rectify at their cost. He simply did not want to cough up. I have spoken to various people at work today (as he had worked for us some time ago) & the general concensus was that is is an untrustworthy character. I know a bulls****** when I hear one & this is he.
It's unfortunate that I know a few influential people Mr Robinson & this time your luck has just ran out. Not sure you will be getting any business subcontracting for us any more. All this for a measly piece of plastic eh? Never mind it was your call & you simply dismissed everything I said. Bad publicity about any company damages them & their credibility. I will NEVER use this shambolic company again & am looking at reporting this business on every site imaginable. 
Thanks for your consideration.
Good luck.
Jon
P.S the guy who has rated this company 5* (Andy Robinson) is actually the MD of the business. Crikey what does it take to boost a terrible company?

      
      
      
 7 years ago (25-01-2018)

Excellent company to deal with , had these guys in for the last 10 years attending to all my servicing and breakdowns

 7 years ago (24-10-2017)

Excellent as always

 7 years ago (02-02-2018)

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Envirowarm Services Ltd

Reviews, get directions and contact details for Envirowarm Services Ltd

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