Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

"Looking for a car or van near Fareham? Enjoy hassle-free, easy rentals with Enterprise Rent-A-Car. We pride ourselves on going the extra mile for our customers and have a range of modern vehicles to choose from."

Address: Unit 3 Davis Way, Newgate Lane Industrial Estate, Fareham PO14 1JF, UK

Phone: 01329 829911

Website

State: Hampshire

City: Fareham

Zip Code: PO14 1JF

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 11:00 AM – 4:00 PM

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Reviews

Just received this van and the condition inside is disgusting. Seats are covered in stains, coffee stains all around the cupholders. Someone's inhaler left on the dash. And to top it off the fuel is just above empty. Not the customer focused service we've come to expect.

Booked for work. They initially phoned me on the day delivery was supposed to take place. I called them back and I was told the order had been cancelled as they had no trace on their system. Hire car then appears. Delivery driver parked in a position that partially blocked in my neighbour resulting in a snotty note being put on the car- this was despite a space being available right outside my house.nCar was not full up with fuel i didn't realise until I ran out on way back from my trip. Tank started at 269 miles left and fuelled up to full was 460miles. I can't recoup this cost.nCar hired on a Wednesday and we're now on Saturday and they still haven't collected despite my 3 phone calls to the branch. Car is using my 2nd space and is causing inconvenience.nA stressful experience that shows complete lack of organisation and customer service. I would not use again given the choice. Avoid. UPDATE: So I contacted Customer Services as advised in the response below on the Saturday and made a formal complaint. It's now Tuesday and the car has still not been collected. Feels like the incompetence runs throughout the organisation...

Literally less than 24 hours before my booking they call to advise they do not have the Luton van available for me to use that I had booked weeks beforehand.nnAdded stress to an already stressful house move!nnI do not recommend to anyone, as no booking is secure it seems.nnJoke of a company.

I would suggest renting elsewhere and then hopefully the vehicle you reserved will be available. A national company and they don't have a robust system which can track there stock, I rented a van to be then called telling me that they don't have it in stock and there is no alternative available. What is more they don't seem to care, just passive aggressive platitudes.nnAbsolutely abysmal, totally lacking in customer care.

Great and reliable service always, even when it's last minute.nNo hidden costnAll cars hired here are great,nAdam at the fareham branch is exceptionally brilliant and always willing to help.

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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Directions to Enterprise Rent-A-Car with public transportation

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