Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

Address: Corner Worth Way/, Sunderland St, Keighley BD21 5LE, UK

Phone: 01535 609900

Website

State: West Yorkshire

City: Keighley

Zip Code: BD21 5LE

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

management is poor. constantly lying. caught on many phone calls as i have them recorded. made complaints but later to find out they all work together so what a waste. its notvthe first time its happened several times. stay away from this keighley branch they also keep your credit card details and use it to take payments. I have reported this firm to fca and also the police as the company it self is untrust worthy

 7 years ago (15-02-2018)

Very helpful and a very convenient business to have within 2 miles of my house.

 7 years ago (18-01-2018)

Extremely helpful and go that extra bit to make sure everything is just perfect for you on both collection and return of the vehicle. Thank you girls.

 8 years ago (11-11-2017)

I find all the staff at the Keighley branch very helpful and friendly.

 7 years ago (27-01-2018)

They were ok - but there seem to have been a lot of staff changes and when I needed to extend my rental, what I was told was very different from what I was told at the beginning of the rental.  I was told the rental would remain the same as the initial figure quoted if I extended, but this was far from the truth, and neither the office staff nor the regional manager, were at all helpful in this regard.  It really was a case of paying the higher rental or returning the vehicle. I felt the customer care was extremely poor.
This vehicle was also very shabby with a poorly repaired windscreen , messy interior and an illegal front tyre, which was pointed out to me by a police officer.  The staff just kept repeating that their charges were based on supply and demand, so they could change whenever the contract was extended - by the way, I am aware of the 28 day maximum hire period, and this particular rental did not fall into this category.  It's a shame to have had such a bad experience this time, as in the past I have found this branch to be very good. I did feel that they were watching targets and KPIs.  No apology received or alternative offered.

 8 years ago (21-08-2017)

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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