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My wife and I stayed at hotel Iluminum Fuengirola Costa Del Sol, 14th to 28th May. What a terrible hotel, I have a list of complaints. Room cold, no Heating first two days, had a large electric radiator plug in type too big for the room. Wardrobes only had one small metal divice for coat hangers so Unable to hang up lots of clothes.Bathroom towel rail broken. Reception told not TV not working but it was First day room not cleaned,beds not made,reception said they would sort it out, two hours later still not done. Locked out one day had to go back to reception for new cards. Bathroom, wet room flooded, had to cover mobility scooter with towels to prevent damage. I look forward to your comments
Do not phone this company! They use a premium number which they make money from. I think it is bad enough that disabled people have to pay more in general for services and now they are being charged premium rates to use the phone. It’s difficult enough to find adapted or accessible rooms, so it’s a shame that firms then want to charge more money to try and ‘help ‘disabled people. They sounded very plausible taking details about my needs but I now think it was just to keep me on the phone I had a terrible shock when my phone bill arrived and they did not come up with any suitable holiday options
Great service from a travel company that really understands and cares about the needs of disabled holidaymakers. Don't know any other travel firm that works as hard to get things right. It really pays to book with the specialists.
Great company with friendly and professional staff, who always find the most suitable hotels in ideal resorts. Highly recommend. We will not book with anyone else.
Enable Holidays are fantastic, they make it easy for disabled people to travel around the world. All holidays are tailor-made to their customers needs and adapted rooms are guaranteed upon booking.
Enable take the stress out of finding the right holiday to suit my dad. Nothing is too much trouble and they tell it as it is, not just a rosy view of a destination which allowed us to make an informed choice of which holiday was best, all tailor-made to our needs.
It's excellent to find accessible travel specialists that live up to the name, offering tailor-made experiences that allow you to relax from the word go.
Very nice person who explained very clearly. I will definitely use them when time is right
Brilliant their service was excellent all the way I would full recommended them.
Expert knowledge on dealing with limited mobility.
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