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Duty Free

  1. Manchester
  2. Manchester Beauty & Makeup

Reviews, get directions and contact details for Duty Free

Duty Free

About

We are proud stockist of Ben Nye, GRIMAS, Kryolan, RCMA, PROJEKT GLITTER, KOKO Couture and Stargazer along with our regulars Technic and W7.

Address: R26-R27 Unit Marsden Way South , Manchester M4 3AQ, ABE, GB
Phone: 0161 835 1753
State: ABE
City: Manchester
Zip Code: M4 3AQ

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Reviews
Absolutely horrible service. I bought a bottle of Malibu here and as I walked out someone barged into me which caused the bag with the bottle inside to break. I returned within minutes and the “manager” replace it. Super uptight. Maybe if the bottles were properly wrapped this would prevent it from shattering. I feel like the manager could’ve helped but she just didn’t want to. Overall rating 0
I was served by Aisha and a young gentleman at the whisky section in Manchester terminal 1.They were AMAZING!! Kind and customer focused. Thank you for making my first experience in Manchester superb.
In Terminal 3, two weeks ago me and my partner were followed by 3 people of staff. I was super uncomfortable because having people looking at me is uncomfortable and questioning why me and my partner were only being followed. Then my partner brought a £40 sunglasses and it didn't come with a box. Terrible service in general.
The staff are so RUDE. I went to buy 2 different items and one was a purchase for my mum so it had to be on a separate credit card. A member of staff came and stood directly beside me, literally a couple inches from me, breathing down my neck. It was very apparent she had just looked at me only scanning one item at a time as I was using 2 different cards to complete the transaction and for whatever reason assumed I was stealing. Once she saw me begin to pay for the item she took it to bag it etc. but then it came up saying domestic flight. She turns to me in the same hostile aggressive manner as she had had from the beginning, gives me a dirty look and goes “you can’t purchase this.” I was taken aback as I wasn’t sure why and her tone was like I’d done something horribly wrong. I calmly asked “oh…why?” Because at this point I didn’t know if it was because of me or something. Then she began to explain there was a rule about it. I said “oh okay” I didn’t care as it wasn’t a big deal and not her fault. But at this point she went nuts going on a rant about how it’s a rule and that she can’t do anything about it and its the same for everyone and can’t just be different for me. I had to be like okay, Again, I had said okay??? I didn’t care, I was just confused why and asking. And then after her long outburst telling me off for her own presumptions she said “oh just a lot of people just really annoyed about that”. But I wasn’t, so I’d just received a whole bunch of abuse from staff for literally no reason. She then proceeded to go join her other 2 coworkers and stand in a huddle beside the till and all 3 stood giving me dirty looks until I left the store. Honestly felt like I was in mean girls.
The service was exeptional from Caroline of Luxury and Robert from wines and spirits dept. We give them five stars out of five, and ten stars out of ten.
I thought this was meant to be Duty Free far from it, if you work out the actual duty you have to pay and compare that with high street prices. You can find the duty you have to pay at .Gov.UK Keep an eye on the prices as they are not much cheaper than the high street, and are often more expensive. Captive audience = profiteering.
Today I had the best experience ever in terms of customer service, friendliness of the staff and the wide range of cosmetics. I look forward to coming back next year for more btw: The blonde girl working around the queue at the till is so lovely and had good banter
Great prices in Perfumes section compared to the regular prices. Note: if you pay £300 or more you will get 20% discount voucher if you want something else. So be there plenty of time prior to your flight.
Went into World Duty Free on Friday 7th July early evening to collect an item that I had ordered,couldn’t see a collection desk so I went straight to the tills,only one till open then a young girl came on and opened another till.I gave her my printed out copy of my order,then she wanted to see my email then she wanted my passport as well as boarding pass,do not remember showing all this last time we travelled but I gave her everything she asked for.Buying beauty products onlyYoung Asian girl M MUSKAN needs some training in customer service and how to be polite to customers,no smile no please or thank you,no manners whatsoever,I nearly said too her you really don’t want to be here do you but I didn’t. I paid for my order and then she just walked off,RUDE so I helped myself to a bag she then came back and said you cannot have one of those bags and gave me a smaller one,I told her well you just walked off rudely and should of given me a bag. I also work with the general public and would never ever be like this with anyone a smile and manners cost nothing. Next time we travel if I come across her I will definitely say something I am spending a lot of money in your shop.
Staff member Riaz unfortunately didn’t pass the attitude test. Customer service skills training refresh needed!
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